SFSF Learning Management Consultant

1 week ago

Hyderabad, India Tata Consultancy Services Full time

Role**SFSF Learning Management Consultant (LMS)

Desired Experience Range**5 to 8 yrs

Required Technical Skill Set**SFSF Learning Management Consultant (LMS)

Location: Chennai , Hyderabad

Roles and Responsibilities:

· Must Have

- Half Yearly release management activities

- Should be able to do reporting using adhoc reports and PRD

· Knowledge of SQL and scripting (PRD and BIRT)

· Understanding of ITIL and Agile

· Ability to work independently as a self-starter, and within a team environment.

· Good communication and presentation skills

. Experience working with business stakeholders

Good to Have

·Able to integrate LMS with other modules of SF like CDP, BizX, JAM

- Understand and evaluate business requirements

· Follow ITIL Processes in order to execute support activities.

· Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA

· Trouble-shoot issues and offer solutioning and user guidance when needed

· Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes

· Ensure regular connects with Onsite team for providing daily status updates

· Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer’s quality policy and procedures.

· Presenting the status of work to customer in Weekly and Monthly Status Meetings

Provide service improvement suggestions

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