Sfsf learning management consultant

6 days ago

Hyderabad, India Tata Consultancy Services Full time
Role**SFSF Learning Management Consultant (LMS)
Desired Experience Range**5 to 8 yrs
Required Technical Skill Set**SFSF Learning Management Consultant (LMS)
Location: Chennai , Hyderabad
Roles and Responsibilities:
· Must Have
- Half Yearly release management activities
- Should be able to do reporting using adhoc reports and PRD
· Knowledge of SQL and scripting (PRD and BIRT)
· Understanding of ITIL and Agile
· Ability to work independently as a self-starter, and within a team environment.
· Good communication and presentation skills
. Experience working with business stakeholders
Good to Have
·Able to integrate LMS with other modules of SF like CDP, Biz X, JAM
- Understand and evaluate business requirements
· Follow ITIL Processes in order to execute support activities.
· Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA
· Trouble-shoot issues and offer solutioning and user guidance when needed
· Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes
· Ensure regular connects with Onsite team for providing daily status updates
· Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer’s quality policy and procedures.
· Presenting the status of work to customer in Weekly and Monthly Status Meetings
Provide service improvement suggestions

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