Customer Support Engineer

5 days ago

Chennai, India DevRev Full time

Core Responsibilities:- Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.- Flexibility to work in morning and afternoon shifts- Need to analyze trends, test and train the DevRev bot regularly- Educate and Empower DevRev users- Be the technical expert and answer product questions to take full advantage of the product- Build and maintain relationships with the customers- Be the customer champion and collaborate with product & engineering team on customer requirements- Should be comfortable in writing customizations using the below mentioned languages- Ability to think outside the box and build quicker solutions- Support DevRev users round the clock on different levels of queries- Build Q&A pairs for the bot and think innovatively to empower the bot- Understand customer signals, collaborate with customer success teams to avoid churn- Ability to converse profoundly and suggest value add features to help customers enhance their business goals.- Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.- Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.Qualifications:- BE/ B Tech, or equivalent educational or professional experience.- 4-7 years Support Experience.- Knowledge on the following programming languages:- ReactJS (MERN)- HTML / CSS- JavaScript / TypeScript- Python- SQL- Golang- Comfortable having technical conversations with technical and non-technical people.- Problem solving around technical, product, and business questions.- Excellent English communication skills - both verbal and written.- Collaborative and team oriented.

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