Customer Support Engineer

6 days ago

Chennai, India DevRev Full time

Core Responsibilities:Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.Flexibility to work in morning and afternoon shiftsNeed to analyze trends, test and train the DevRev bot regularlyEducate and Empower DevRev usersBe the technical expert and answer product questions to take full advantage of the productBuild and maintain relationships with the customersBe the customer champion and collaborate with product & engineering team on customer requirementsShould be comfortable in writing customizations using the below mentioned languagesAbility to think outside the box and build quicker solutionsSupport DevRev users round the clock on different levels of queriesBuild Q&A pairs for the bot and think innovatively to empower the botUnderstand customer signals, collaborate with customer success teams to avoid churnAbility to converse profoundly and suggest value add features to help customers enhance their business goals.Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.Qualifications:BE/ B Tech, or equivalent educational or professional experience.4-7 years Support Experience.Knowledge on the following programming languages:ReactJS (MERN)HTML / CSSJavaScript / TypeScriptPythonSQLGolangComfortable having technical conversations with technical and non-technical people.Problem solving around technical, product, and business questions.Excellent English communication skills - both verbal and written.Collaborative and team oriented.

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