Customer support specialist

3 weeks ago

Chennai, India SuperOps Full time

Customer Support Specialist About Us Super Ops is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on managing sales activities within the US region. Previous experience in the Managed Service Provider (MSP) industry is considered a strong advantage. Responsibilities As a Customer Support Specialist, you will be responsible for: ● Maintaining Knowledge-base: Continuously update and maintain a knowledgeable of L1 support tickets to improve issue resolution efficiency and provide a valuable resource for the support team. ● Troubleshooting IT Infrastructure Issues: Diagnose and resolve technical issues related to our products or services, ensuring minimal downtime and optimal functionality for our customers. ● Product Insights: Collaborate with the product team to provide valuable insights based on customer feedback and support interactions, helping to drive product improvements and enhancements. Typical Support Responsibilities ● Responding to customer inquiries and providing prompt, courteous, and effective technical support. ● Documenting support interactions and solutions for future reference. ● Escalating complex issues to higher-level support or development teams when necessary. ● Ensuring customer satisfaction by actively addressing and resolving their concerns. ● Working with IT Infrastructure Monitoring Tools: Utilize IT infrastructure monitoring tools to proactively identify and address potential issues before they impact customers. ● Troubleshooting Windows and Mac OS Systems: Provide expert-level troubleshooting support for Windows and Mac OS systems, resolving hardware and software issues effectively. ● IT Network Troubleshooting (Advantageous): Possessing experience in troubleshooting IT network issues will be advantageous in addressing connectivity and network-related problems. ● Scripting Knowledge (Advantageous): Knowledge of shell, batch, or Power Shell scripting is advantageous and can be used to automate routine tasks and streamline support processes. To excel in this role, you should have the following qualifications: ● 4 -7 years of proven experience in providing technical support and customer service. ● Strong technical acumen and a passion for problem-solving. ● Excellent communication skills, both written and verbal. ● Familiarity with IT infrastructure monitoring tools. ● Proficiency in troubleshooting Windows and Mac OS systems. ● Knowledge of shell, batch, or Power Shell scripting is advantageous. ● Experience in troubleshooting IT network issues is advantageous.

  • Customer Support Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    Customer Support SpecialistAbout UsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on...

  • Customer Support Specialist

    3 weeks ago

    chennai, India Klenty Full time

    Job Title: Customer Support Specialist Location: Chennai, India Company Overview: Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...

  • Customer Support Specialist

    4 weeks ago

    Chennai, India Klenty Full time

    Job Title: Customer Support Specialist Location: Chennai, India Company Overview: Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently...

  • Customer support specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    Customer Support SpecialistAbout UsSuper Ops is a growth stage tech startup building new-age software for the IT and MSP industry.We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus...

  • Customer support specialist

    2 months ago

    Chennai, India Trekea Mobile Full time

    Role - CUSTOMER SUPPORT SPECIALIST (CONTRACT) Mode - Contractual Location - Tele Working or Work from Home No. of positions : 2 About the Company We design and market “Field Logs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas, Asset Management, etc.). We...

  • Customer Support Specialist

    2 months ago

    Chennai, India Trekea Mobile Full time

    Role - CUSTOMER SUPPORT SPECIALIST (CONTRACT) Mode - Contractual Location - Tele Working or Work from Home No. of positions : 2 About the Company We design and market “FieldLogs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas, Asset Management, etc.). We are...

  • Customer Support Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    Customer Support Specialist About Us SuperOps is a growth stage tech startup building new-age software for the IT and MSP industry. We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States...

  • Customer support specialist

    4 weeks ago

    Chennai, India Trekea Mobile Full time

    Role - CUSTOMER SUPPORT SPECIALIST (CONTRACT) Mode - ContractualLocation - Tele Working or Work from HomeNo. of positions : 2About the CompanyWe design and market “Field Logs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas, Asset Management, etc.). We are an SME...

  • Customer Support Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    Customer Support SpecialistAbout UsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on...

  • Customer Support Specialist

    3 weeks ago

    Chennai, India SuperOps Full time

    Customer Support SpecialistAbout UsSuperOps is a growth stage tech startup building new-age software for the IT and MSP industry.We're backed by leading VCs like Addition, Matrix Partners and Elevation Capital. We are seeking a dynamic and driven Inside Sales Executive to join our team. The ideal candidate will be based in the United States and will focus on...

  • Customer Support Specialist

    1 month ago

    chennai, India Trekea Mobile Full time

    Role - CUSTOMER SUPPORT SPECIALIST (CONTRACT) Mode - Contractual Location - Tele Working or Work from Home No. of positions : 2 About the Company We design and market “FieldLogs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas, Asset Management, etc.). We are...

  • Customer Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India CapTalent HR Full time

    We are seeking a highly skilled and experienced Customer Support Specialist to join our team at CapTalent HR. Based in Chennai, this role offers a unique opportunity for passionate individuals with a strong background in sales and customer service to thrive.Job Overview:The successful candidate will be responsible for driving sales growth through outbound...

  • Sales and Customer Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Aristocrat Full time

    Job Title: Sales and Customer Support SpecialistWe are seeking a highly motivated and skilled Sales and Customer Support Specialist to join our team at Aristocrat. This role involves providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.About the Role:The successful candidate will be responsible for...

  • Key Customer Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India 2coms Full time

    We are seeking a talented Key Customer Support Specialist to join our team at 2coms in Chennai. This exciting opportunity is perfect for non-technical graduates who want to start their career in a leading MNC.About the RoleAs a Key Customer Support Specialist, you will be responsible for resolving customer queries via chat or mail support without any calling...

  • Customer Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India MTAB Technology Center P Ltd Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at MTAB Technology Center P Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and resolving issues in a timely and professional manner.The ideal candidate will have...

  • Customer Support Specialist

    4 weeks ago

    Greater Chennai Area, India Klenty Full time

    Job Title: Customer Support SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...

  • Klenty | Customer Support Specialist | chennai

    1 day ago

    Chennai, India Klenty Full time

    Job Title: Customer Support SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...

  • Customer Sales Support Specialist

    1 day ago

    Chennai, Tamil Nadu, India SILAII Full time

    SILAII is India's leading premium sculpture brand, specializing in creating fine-crafted sculptures and souvenirs that bring cherished memories to life.We're known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting.The Customer Sales Support Specialist will play a key role in ensuring customer...

  • Customer Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India HappyFox Full time

    Job OverviewWe are seeking a seasoned Customer Support Specialist to join our team at HappyFox. This role requires strong technical expertise and excellent communication skills to resolve complex customer issues related to cloud deployments and product installations.

  • Support Specialist II

    2 months ago

    Chennai, India Expeditors Full time

    Job Description We are looking for a smart System Specialist to provide enterprise-level support to our customers 5-8 Years of Support Specialist. This technician will provide support via phone, web, email, chat and other channels as required, Major Duties and Responsibilities: Address incoming environment and Application Support questions across...