Luxoft | L2 Technical Support

2 weeks ago

hyderabad, India Luxoft Full time
Project Description:
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our business partners through our multiple banking delivery channels.
Responsibilities:
Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
Alert respective stakeholders about delays or issues.
Management/ coordination of production defects, including cases where program changes are required.
To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
Coordinate with ADA Central team with new changes and responsible for all production implementations.
Maintain system operations manuals & related documents.
Monitor system performance and escalate when necessary.
Keeps track of problem tickets/reports.
Upstream and downstream coordination when necessary.
KT to new resource onboard (Support).
To provide day-to-day production support for in-house applications/Murex.
Support User and DEV team ADHOC service requests.
Historical load to correct the data-related issues.
Work with DEV team daily during the migration of different applications until successfully completed.
Mandatory Skills Description:
6-9 years of working in an L2 Support Environment with SQL, Unix Shell scripting, Linux, Python, ELK, basic Java, Object-oriented programming, Microservices, SQL, Open shift, CI/CD tools (Git hub/Jenkins), AWS
Technical background in Java full-stack
To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
To develop monitoring tools/alerts to create proactive actions
Deploy BAU requests
Management/ coordination of production defects, including cases where program changes are required
To assist in rolling out of new version of the application adhering to the best practices of the release management procedures
Able to write scripts using shell/ Python etc. for monitoring, system troubleshooting, and maintenance operations
Experience working in elastic search for logging, monitor systems & services
Nice-to-Have Skills Description:
Strong interpersonal, oral, and written communication skills
Good to have some experience working in back-office trading applications

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