L2 Technical Support

2 weeks ago

Hyderabad, India Luxoft Full time

Project Description:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our business partners through our multiple banking delivery channels.


Responsibilities:

  • Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
  • Alert respective stakeholders about delays or issues.
  • Management/ coordination of production defects, including cases where program changes are required.
  • To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
  • Coordinate with ADA Central team with new changes and responsible for all production implementations.
  • Maintain system operations manuals & related documents.
  • Monitor system performance and escalate when necessary.
  • Keeps track of problem tickets/reports.
  • Upstream and downstream coordination when necessary.
  • KT to new resource onboard (Support).
  • To provide day-to-day production support for in-house applications/Murex.
  • Support User and DEV team ADHOC service requests.
  • Historical load to correct the data-related issues.
  • Work with DEV team daily during the migration of different applications until successfully completed.


Mandatory Skills Description:

  • 6-9 years of working in an L2 Support Environment with SQL, Unix Shell scripting, Linux, Python, ELK, basic Java, Object-oriented programming, Microservices, SQL, Open shift, CI/CD tools (Git hub/Jenkins), AWS
  • Technical background in Java full-stack
  • To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
  • To develop monitoring tools/alerts to create proactive actions
  • Deploy BAU requests
  • Management/ coordination of production defects, including cases where program changes are required
  • To assist in rolling out of new version of the application adhering to the best practices of the release management procedures
  • Able to write scripts using shell/ Python etc. for monitoring, system troubleshooting, and maintenance operations
  • Experience working in elastic search for logging, monitor systems & services


Nice-to-Have Skills Description:

  • Strong interpersonal, oral, and written communication skills
  • Good to have some experience working in back-office trading applications

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