WERUM L1 and L2 Support Engineer
5 days ago
Position Title: WERUM L1 and L2 Support Engineer
Location: Bengaluru, India
3 to 6 years of experience
Job Summary: The WERUM L1 and L2 Support Engineer will provide first-line (L1) and second-line (L2) support for WERUM's Manufacturing Execution System (MES) PAS|X. The role involves incident management, service request handling, knowledge management, and ensuring smooth operation of the system.
Key Responsibilities:
- Incident Management: Respond to and resolve incidents reported by users, ensuring timely and effective solutions.
- Service Request Handling: Manage service requests, including user access requests, system configuration changes, and other administrative tasks.
- Knowledge Management: Contribute to and maintain the knowledge base, documenting solutions to common issues and best practices.
- System Monitoring: Monitor the performance and health of the WERUM MES PAS|X system, identifying and addressing potential issues before they impact users.
- Troubleshooting: Diagnose and troubleshoot issues related to the MES PAS|X system, escalating complex problems to higher support levels when necessary.
- User Support: Provide technical support and training to end-users, ensuring they can effectively use the system.
- Collaboration: Work closely with other support teams, development teams, and stakeholders to ensure seamless operation and continuous improvement of the system.
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