▷ [Only 24h Left] L2 Technical Support - Java

22 hours ago

Hyderabad, India Luxoft Full time
Project Description:

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our business partners through our multiple banking delivery channels.

Responsibilities:

- Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.- Alert respective stakeholders about delays or issues.- Management/ coordination of production defects, including cases where program changes are required.- To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.- Coordinate with ADA Central team with new changes and responsible for all production implementations.- Maintain system operations manuals & related documents.- Monitor system performance and escalate when necessary.- Keeps track of problem tickets/reports.- Upstream and downstream coordination when necessary.- KT to new resource onboard (Support).- To provide day-to-day production support for in-house applications/Murex.- Support User and DEV team ADHOC service requests.- Historical load to correct the data-related issues.- Work with DEV team daily during the migration of different applications until successfully completed.

Mandatory Skills Description:

- 6-9 years of working in an L2 Support Environment with SQL, Unix Shell scripting, Linux, Python, ELK, basic Java, Object-oriented programming, Microservices, SQL, Open shift, CI/CD tools (Git hub/Jenkins), AWS- Technical background in Java full-stack- To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)- To develop monitoring tools/alerts to create proactive actions- Deploy BAU requests- Management/ coordination of production defects, including cases where program changes are required- To assist in rolling out of new version of the application adhering to the best practices of the release management procedures- Able to write scripts using shell/ Python etc. for monitoring, system troubleshooting, and maintenance operations- Experience working in elastic search for logging, monitor systems & services

Nice-to-Have Skills Description:

- Strong interpersonal, oral, and written communication skills- Good to have some experience working in back-office trading applications

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