Application L2 Support

3 weeks ago

Hyderabad, India Luxoft Full time

Project Description:

  • Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our business partners through our multiple banking delivery channels.

Responsibilities:

  • • Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
  • • Alert respective stakeholders about delays or issues.
  • • Management/ coordination of production defects, including cases where program changes are required.
  • • To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
  • • Coordinate with ADA Central team with new changes and responsible for all production implementations.
  • • Maintain system operations manuals & related documents.
  • • Monitor system performance and escalate when necessary.
  • • Keeps track of problem tickets/reports.
  • • Upstream and downstream coordination when necessary.
  • • KT to new resource onboard (Support).
  • • To provide day-to-day production support for inhouse applications/Murex.
  • • Support User and DEV team ADHOC service requests.
  • • Historical load to correct the data related issues.
  • • Work with DEV team daily during migration of different applications until successfully completed.

Mandatory Skills:

  • Application Support
  • AWS DevOps
  • Shell Scripting
  • SQL
  • UNIX

Mandatory Skills Description:

  • • 6-9 years of working in an Application L2 Support Environment with SQL, Unix Shell scripting, Linux, Python, ELK, basic Java, Object-oriented programming, Microservices, SQL, Open shift, CI/CD tools (Git hub/Jenkins), AWS
  • • To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
  • • To develop monitoring tools/alerts to create proactive actions
  • • Deploy BAU requests
  • • Management/ coordination of production defects, including cases where program changes are required
  • • To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
  • • Able to write scripts using shell/ Python etc for monitoring, system troubleshooting, and maintenance operations.
  • • Experience working in elastic search for logging, monitor systems & services.

Nice-to-Have Skills Description:

  • • Strong interpersonal, oral, and written communication skills
  • • Good to have some experience working in Back office trading applications .

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