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L2 Production Support Analyst

2 months ago

Hyderabad, India Helius Technologies Full time
Role: L2 Production Support AnalystLocation: HyderabadExperience: 4-10 yearsWork in office role.

Important Note:Immediate available candidates or candidates with 1 month notice only apply.Candidates should be available for an interview (F2F/Virtual) on 6th Nov Wednesday.

Job Description:At least one year Java Development experience with SpringBoot and should be willing to work in support. (4-10yrs of L2 Production Support Role)

Responsibilities:Monitor the applications Health/Errors and raise incident if any threshold breaches.Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.1st line of support for customer issue.Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.Monitor the batches and rerun if needed, troubleshoot the logs if fails.Continue to update the status to respective stakeholder.Technical Knowledge on Linux/Unix with experience in scripting and automation.Basic Knowledge on Windows scripting.Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).ITIL knowledge is a must on INCIDENT and PROBLEM handling processKnowledge on Java/J2EE will be an addon.Ready to support 24*7 Operations and on rotational shifts basis

Mandatory Skills: Java, Linux, SQL

If you are keen with the above role, please share your resume in Word/PDF format to

along with below details so that we can discuss to proceed further.

Current Salary:Expected Salary:Notice Period: