Application L2 Support
3 weeks ago
Project Description:
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our business partners through our multiple banking delivery channels.
Responsibilities:
• Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
• Alert respective stakeholders about delays or issues.
• Management/ coordination of production defects, including cases where program changes are required.
• To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
• Coordinate with ADA Central team with new changes and responsible for all production implementations.
• Maintain system operations manuals & related documents.
• Monitor system performance and escalate when necessary.
• Keeps track of problem tickets/reports.
• Upstream and downstream coordination when necessary.
• KT to new resource onboard (Support).
• To provide day-to-day production support for inhouse applications/Murex.
• Support User and DEV team ADHOC service requests.
• Historical load to correct the data related issues.
• Work with DEV team daily during migration of different applications until successfully completed.
Mandatory Skills:
Application Support
AWS DevOps
Shell Scripting
SQL
UNIX
Mandatory Skills Description:
• 6-9 years of working in an Application L2 Support Environment with SQL, Unix Shell scripting, Linux, Python, ELK, basic Java, Object-oriented programming, Microservices, SQL, Open shift, CI/CD tools (Git hub/Jenkins), AWS
• To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
• To develop monitoring tools/alerts to create proactive actions
• Deploy BAU requests
• Management/ coordination of production defects, including cases where program changes are required
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• Able to write scripts using shell/ Python etc for monitoring, system troubleshooting, and maintenance operations.
• Experience working in elastic search for logging, monitor systems & services.
Nice-to-Have Skills Description:
• Strong interpersonal, oral, and written communication skills
• Good to have some experience working in Back office trading applications .
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