Business Compliance Associate

1 day ago

Vadodara, India VikingCloud Full time

PCI Compliance Specialist (Voice Process) Location: Vadodara Office Shift time: Rotational (any 5 days a week) # VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. And that’s what we call, Business Uninterrupted. Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods. Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process. Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call / chat / e-mail. Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner. Thoroughly and accurately log each call using the appropriate systems and guidelines. Properly manage call / chat metrics with respect to stated goals and Service Level Agreements. Undertake additional duties as necessary, based upon the needs of the business. Minimum Graduate or equivalent ~1 years’ experience in a customer service environment (preferably call centre environment) ~ Excellent Communication Skills (Fluency in Verbal Communication - English) ~ Proven experience of handling customer interactions through: ~ Live chat platforms including managing concurrent conversations while maintaining response time and quality standards for Chats ~ Call Lines while maintaining response time and quality standards for Calls ~ Excellent telephone manner and related soft skills ~ Proficient with computer and email use and functionality, and good exposure to MS Office ~ Ability to work flexible shifts while displaying impeccable schedule adherence ~ We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

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