Business Analyst – Products

About RMT Engineering (Radical Minds Group)RMT Engineering is the technology arm of Radical Minds Group, building and scaling AI/ML-led platforms and custom software for enterprises across Travel & Logistics, BFSI & Fintech, Airlines, E-commerce, Legal, Energy & Utilities, FMCG and Govt/PSUs.We design and implement solutions across GenAI & Cognitive Services, Data & Analytics, Cloud, LMS and CX Platforms (OptiML QMS, CRM, Dialer/IVR/Logger, Bots, Executive Dashboards and more).To strengthen our delivery engine, we are hiring 3 Business Analysts who can bridge technology, product and business.Role: Business Analyst – Products & Client Delivery (3 Positions)Location: Gurugram, Haryana (On-site, Work From Office)Company: RMT Engineering Pvt. Ltd. (Radical Minds Group)Why this role?This is not a pure documentation role. We want Business Analysts who:- Have actually written code / worked in software development earlier- Can talk comfortably with both developers and CXOs/clients- Can convert business problems into clear, implementable specs and then drive delivery end-to-endYou will work across AI/ML products (QMS, CRM, Dialer, Bots, Analytics, LMS) and client projects for India and international markets.Key ResponsibilitiesWe are hiring 3 BAs – typically:- 1–2 BAs focused on Products / New Builds- 1 BA focused on BAU / Existing ClientsBut all three need solid core BA skills.1. Discovery & Requirements- Work with founders, product owners and client stakeholders to understand business goals, current processes and pain points.- Translate discussions into BRDs, FRDs, user stories, acceptance criteria, wireframes and process maps (BPMN/flowcharts).- Ask the “how will this be built?” questions – think from architecture, API, data and integration angles.2. Solutioning with Tech & Product Teams- Work closely with engineering leads, architects, data & ML teams, QA and DevOps to shape feasible solutions.- Break requirements into sprints, epics and stories, maintain product backlogs and priorities.- Participate in estimation, technical discussions, design walkthroughs and impact analysis for change requests.3. Delivery, UAT & Go-Live- Own UAT planning and execution – test scenarios, test cases, data, defect triage, closure sign-off.- Conduct internal and client demos, showcase features, gather feedback and refine scope.- Ensure smooth roll-outs with proper documentation (release notes, user guides, training decks, SOPs).4. BAU / Client Success (for BAU-focused role)- Act as functional owner for assigned live clients / platforms.- Understand SLAs and regularly review incident/CR queues, priorities and root causes with tech and ops teams.- Proactively identify improvement opportunities (automation, reporting, UX, integrations) and convert them into structured CRs / mini-projects.5. Documentation, Governance & Communication- Maintain up-to-date artefacts: requirement docs, change logs, configuration documents, workflow and API specs.- Drive clarity and predictability: weekly status reports, RAID logs, dependencies and risks.- Communicate crisply with both senior management and end-users – written and verbal.Must-Have Experience & Background- Total experience: 4–8 years- Mandatory: Started career in software development / programming (e.g. Java, .NET, Node, Python, other backend; plus SQL, REST APIs, JSON/XML etc.) and later moved into Business Analyst / Product / Functional Consultant roles.- Strong understanding of SDLC & Agile/Scrum – sprints, ceremonies, backlogs, releases.- Hands-on experience in at least one of:- Enterprise / B2B platforms (CRM, ERP, CX, workflow, analytics)- Data & Analytics / dashboards / reporting solutions- AI/ML, chatbots/voicebots, QMS, dialer or similar CX technologies (good to have).Tools & Techniques (preferred)- Work tracking: JIRA / Azure DevOps / similar- Modelling & UX: Figma / Balsamiq / Draw.io / Visio, BPMN / flow charts- Data & APIs: SQL, basic data profiling, ability to read API contracts (Swagger/Postman, REST).- Documentation: strong MS Office / Google Workspace skills – especially structured Word/Docs and PPTs.Soft Skills & Attributes- Strong analytical and problem-solving skills – can simplify complexity.- Excellent communication – clear, concise English; comfortable presenting to clients and leadership.- High ownership and reliability – can independently manage threads without constant supervision.- Ability to handle multiple parallel workstreams in a structured manner (without creating chaos).- Positive, collaborative attitude – comfortable working with tech, ops and business teams.Reporting & Growth- Role reports into RMT Engineering leadership (Product/Delivery Heads) with visibility to Founders and CXOs of Radical Minds Group.- Opportunity to grow into Senior BA / Lead BA / Product Owner roles as platforms scale and the team expands.Education- B.Tech / B.E. (CS/IT/ECE) or MCA / M.Sc (IT) preferred.- Certifications in Business Analysis, Agile/Scrum, Product Management or Cloud/Data will be an advantage.How to ApplyPlease apply via LinkedIn OR email your CV to: : Business Analyst – RMT Engineering (Your Name)You can also reach out to me on or directly to RMT Team members closing this postion:-Swastik Sharma or Rajat Khare directly at: & + &