Business Analyst – Products

About RMT Engineering (Radical Minds Group)

RMT Engineering is the technology arm of
Radical Minds Group
, building and scaling
AI/ML-led platforms and custom software
for enterprises across
Travel & Logistics, BFSI & Fintech, Airlines, E-commerce, Legal, Energy & Utilities, FMCG and Govt/PSUs
.

We design and implement solutions across
GenAI & Cognitive Services, Data & Analytics, Cloud, LMS and CX Platforms
(OptiML QMS, CRM, Dialer/IVR/Logger, Bots, Executive Dashboards and more).

To strengthen our delivery engine, we are hiring
3 Business Analysts
who can bridge
technology, product and business
.

Role: Business Analyst – Products & Client Delivery (3 Positions)

Location:
Gurugram, Haryana (On-site, Work From Office)

Company:
RMT Engineering Pvt. Ltd. (Radical Minds Group)

Why this role?

This is not a pure documentation role. We want Business Analysts who:

• Have actually
  written code / worked in software development
  earlier
• Can talk comfortably with both
  developers and CXOs/clients
• Can convert business problems into
  clear, implementable specs
  and then drive delivery end-to-end

You will work across
AI/ML products (QMS, CRM, Dialer, Bots, Analytics, LMS)
and
client projects
for India and international markets.

Key Responsibilities

We are hiring
3 BAs
– typically:

• 1–2 BAs focused on Products / New Builds
• 1 BA focused on BAU / Existing Clients

But all three need solid core BA skills.

1. Discovery & Requirements

• Work with founders, product owners and client stakeholders to understand business goals, current processes and pain points.
• Translate discussions into
  BRDs, FRDs, user stories, acceptance criteria, wireframes and process maps (BPMN/flowcharts)
  .
• Ask the "how will this be built?" questions – think from architecture, API, data and integration angles.

2. Solutioning with Tech & Product Teams

• Work closely with
  engineering leads, architects, data & ML teams, QA and DevOps
  to shape feasible solutions.
• Break requirements into
  sprints, epics and stories
  , maintain product backlogs and priorities.
• Participate in estimation, technical discussions, design walkthroughs and impact analysis for change requests.

3. Delivery, UAT & Go-Live

• Own
  UAT planning and execution
  – test scenarios, test cases, data, defect triage, closure sign-off.
• Conduct internal and client demos, showcase features, gather feedback and refine scope.
• Ensure smooth roll-outs with proper documentation (release notes, user guides, training decks, SOPs).

4. BAU / Client Success (for BAU-focused role)

• Act as
  functional owner
  for assigned live clients / platforms.
• Understand SLAs and regularly review
  incident/CR queues
  , priorities and root causes with tech and ops teams.
• Proactively identify
  improvement opportunities
  (automation, reporting, UX, integrations) and convert them into structured CRs / mini-projects.

5. Documentation, Governance & Communication

• Maintain up-to-date artefacts: requirement docs, change logs, configuration documents, workflow and API specs.
• Drive
  clarity and predictability
  : weekly status reports, RAID logs, dependencies and risks.
• Communicate crisply with both
  senior management and end-users
  – written and verbal.

Must-Have Experience & Background

• Total experience:
  4–8 years
• Mandatory:
  Started career in
  software development / programming
  (e.g. Java, .NET, Node, Python, other backend; plus SQL, REST APIs, JSON/XML etc.) and later moved into
  Business Analyst / Product / Functional Consultant
  roles.
• Strong understanding of
  SDLC & Agile/Scrum
  – sprints, ceremonies, backlogs, releases.
• Hands-on experience in at least one of:
• Enterprise / B2B platforms (CRM, ERP, CX, workflow, analytics)
• Data & Analytics / dashboards / reporting solutions
• AI/ML, chatbots/voicebots, QMS, dialer or similar CX technologies (good to have).

Tools & Techniques (preferred)

• Work tracking:
  JIRA / Azure DevOps / similar
• Modelling & UX:
  Figma / Balsamiq / / Visio
  , BPMN / flow charts
• Data & APIs:
  SQL
  , basic data profiling, ability to read API contracts (Swagger/Postman, REST).
• Documentation: strong
  MS Office / Google Workspace
  skills – especially structured Word/Docs and PPTs.

Soft Skills & Attributes

• Strong analytical and problem-solving skills
  – can simplify complexity.
• Excellent communication
  – clear, concise English; comfortable presenting to clients and leadership.
• High
  ownership and reliability
  – can independently manage threads without constant supervision.
• Ability to
  handle multiple parallel workstreams
  in a structured manner (without creating chaos).
• Positive, collaborative attitude – comfortable working with tech, ops and business teams.

Reporting & Growth

• Role reports into
  RMT Engineering leadership
  (Product/Delivery Heads) with visibility to
  Founders and CXOs
  of Radical Minds Group.
• Opportunity to grow into
  Senior BA / Lead BA / Product Owner
  roles as platforms scale and the team expands.

Education

• B.Tech / B.E. (CS/IT/ECE) or MCA / M.Sc (IT) preferred.
• Certifications in
  Business Analysis, Agile/Scrum, Product Management or Cloud/Data
  will be an advantage.

How to Apply

Please apply via LinkedIn
OR
email your CV to:

Subject:
Business Analyst – RMT Engineering (Your Name)

You can also reach out to me on or

or directly to RMT Team members closing this postion:-

Swastik Sharma or Rajat Khare directly at:

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