CSM Manager

6 days ago

Bangalore, India Probe42 Full time

About Probe Probe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts, and ratio analyses. Additionally, we offer compliance checks from multiple regulatory sources, information on all directors in India, and legal data that includes curated cases related to companies in all major tribunals, high courts, and district courts. Our data is also available through an API for easy integration. Our services have enabled banks and businesses to make informed decisions and achieve better outcomes through accurate, high-quality data on companies. We have a strong and growing customer base of leading banks, financial services companies, corporations, and auditors across India and our application is extensively used by credit, sales, and risk teams. By providing timely access to quality data, Probe continues to help reduce bad debt in India by a significant amount. Role: Customer Success Manager Team: Sales The Customer Success Manager will provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, and implementing new programs that will increase our business’ revenue potential and minimize churn rates. Run the CS and Growth team as a profit centre with established revenue targets with clear user activation and retention goals within the customer portfolio Build the customer engagement and service strategy for Probe 42, own it and drive it through our portfolio of customers across Platform, APIs and any other in the future Assist in creating training courses and enablers for onboarding and CS employees feed the sales funnel by generating leads/ data flowing from Digital marketing, campaigns, and events Also, manage day-to-day help desk for these customers Promote the value through customer experience and therefore create upsell opportunities amongst customers Review customer complaints and concerns and seek to improve the customer experience Be the voice of customers for future product development needs, and also complete the feedback loop with the sales team. Demonstrated hands-on experience in autonomously overseeing a call center unit, with a focus on agent management, productivity, quality, and compliance People Management Demonstrate People management skills through empathy, enablement, and leadership Qualifications and Experience Min Graduate with more than 10 years’ work experience with at least more than 5 years in leading a team Experience in managing cross-functional stakeholders both within and outside the company We are an equal-opportunity employer and encourage diversity in the workplace We strongly believe in a healthy work-life balance We have guidelines for office hours, but every employee can choose their own hours of work

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