CSM Manager

4 days ago

Bangalore, India BusinessOnBot Full time

Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi, etc., We are on a mission to help a million+ consumer brands with automated sales and user acquisition via our Omnichannel Marketing and Support suite (WhatsApp/Instagram/Email and SMS). The Customer Success Manager (CSM) will act as a strategic partner for D2C clients, helping them unlock growth through BusinessOnBot’s multi-channel platform across WhatsApp, Email, SMS, RCS, Instagram, and AI-powered automation. Working closely with founders, product, and marketing teams, you will influence the product roadmap, gather feedback, and guide clients on best practices. Your role covers the full customer lifecycle — onboarding, adoption, renewals, and expansions, with a focus on delivering measurable outcomes such as CSAT, NPS, retention, and revenue growth. Scale with us: from a 40-person team becoming a 200-person team and will grab the rarest opportunity to be in the room where the company’s decisions are planned with founders, product, and marketing leaders. # You’ll love working with super-strong technical, design, and product teams, and fall in love with a technology-first approach to solve large-scale business problems. # Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption and Usage for clients.  # Proactively analyze customer data to improve the end-user experience  # 1+ years of experience in Customer Success in SaaS # Excellent communication, presentation, and stakeholder management skills. # Analytical and data-driven with ability to work with multiple stakeholders. # Familiarity with CRM & success tools like Freshdesk, Gainsight and Excel (microsoft suite) Flexible working hours Opportunities for career growth and skill development. Join us at BusinessOnBot and be part of our transformative journey as we expand our product offerings, empowering businesses to achieve their full potential through innovative technology solutions.

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