CSM Manager

6 days ago

Bangalore, India Wayground (formerly Quizizz) Full time

This Customer Success Manager role focuses on partnering with K-12 schools across the U.It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals. Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships. Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them. Uncover Growth Opportunities: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth. 2+ years of customer success experience with US market exposure. ~ Experience in consumer products in the ed-tech sector is a bonus. ~ Working with CRMs such as Salesforce, Gainsight, or Zendesk.

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