Executive- dealer support

2 weeks ago

Gurgaon, India AegisCovenant Full time
About Us
Founded in July 2020, Aegis Covenant has grown rapidly, serving over 1 million customers across 268 locations. We have become a leading provider of Roadside Assistance, Vehicle Leasing, and Insurance Management services.
Partnering with industry giants like Hero, Honda, TVS, Bajaj, and Royal Enfield, our pan-India presence and diverse product offerings have fueled our remarkable journey.
Our steadfast dedication to providing outstanding services has established us as a trusted and reliable service provider, earning us a reputation for excellence and reliability.
Job Overview:
As a Dealer Support Executive, you will provide exceptional pre- and post-sales support to our dealer network. You will be responsible for resolving queries, providing product training, and ensuring smooth usage of our digital platform.
Key Responsibilities:
Maximize Call Handling Efficiency: Ensure quick, effective handling of dealer queries and calls.
Complaint Resolution: Address dealer complaints through chat and resolve issues promptly.
Dealer Training: Train dealers on portal usage and provide knowledge.
Pre & Post-Sales Support: Assist dealers with any follow-up queries and ensure satisfaction.
Collaboration: Work closely with the team to ensure dealer needs are met and service standards are maintained.
Skills & Qualifications:
Experience: 0-1 years in customer service (freshers can apply), dealer support, or related roles (preferably in insurance or automotive).
Tech-Savvy: Proficient with digital platforms and CRM tools.
Positive Attitude: Proactive, solution-oriented, and focused on customer satisfaction.
Educational Qualification: Graduate degree in any discipline.
Language proficiency: Must be fluent in Malayalam (mandatory), along with Malayalam fluency in Kannada or Tamil is an added advantage.
Strong communication abilities.
Quick learner & enthusiastic about sales.
Persuasive personality.
What do we offer?
Remuneration: We offer a competitive compensation package.
Medical Insurance : All employees at Aegis Covenant are covered by a health insurance plan to support any health emergencies.
Incentives and Bonus : The company offers performance based lucrative incentives and bonuses to encourage its team members.
Work-life balance : We encourage maintaining an appropriate work-life balance that suits the needs of the individual. In doing so, the organization remains willing to support the candidate as much as possible.

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