Executive- Dealer Support

3 weeks ago

Gurgaon, India AegisCovenant Full time

About Us

Founded in July 2020, AegisCovenant has grown rapidly, serving over 1 million customers across 268 locations. We have become a leading provider of Roadside Assistance, Vehicle Leasing, and Insurance Management services.

Partnering with industry giants like Hero, Honda, TVS, Bajaj, and Royal Enfield, our pan-India presence and diverse product offerings have fueled our remarkable journey.

Our steadfast dedication to providing outstanding services has established us as a trusted and reliable service provider, earning us a reputation for excellence and reliability.

Job Overview:

As a Dealer Support Executive, you will provide exceptional pre- and post-sales support to our dealer network. You will be responsible for resolving queries, providing product training, and ensuring smooth usage of our digital platform.

Key Responsibilities:

  • Maximize Call Handling Efficiency: Ensure quick, effective handling of dealer queries and calls.
  • Complaint Resolution: Address dealer complaints through chat and resolve issues promptly.
  • Dealer Training: Train dealers on portal usage and provide knowledge.
  • Pre & Post-Sales Support: Assist dealers with any follow-up queries and ensure satisfaction.
  • Collaboration: Work closely with the team to ensure dealer needs are met and service standards are maintained.

Skills & Qualifications:

  • Experience: 0-1 years in customer service (freshers can apply), dealer support, or related roles (preferably in insurance or automotive).
  • Tech-Savvy: Proficient with digital platforms and CRM tools.
  • Positive Attitude: Proactive, solution-oriented, and focused on customer satisfaction.
  • Educational Qualification: Graduate degree in any discipline.
  • Language proficiency: Must be fluent in Malayalam (mandatory), along with Malayalam fluency in Kannada or Tamil is an added advantage.
  • Strong communication abilities.
  • Quick learner & enthusiastic about sales.
  • Persuasive personality.

What do we offer?

  • Remuneration: We offer a competitive compensation package.
  • Medical Insurance : All employees at AegisCovenant are covered by a health insurance plan to support any health emergencies.
  • Incentives and Bonus : The company offers performance based lucrative incentives and bonuses to encourage its team members.
  • Work-life balance : We encourage maintaining an appropriate work-life balance that suits the needs of the individual. In doing so, the organization remains willing to support the candidate as much as possible.

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