Dealer Support Representative
4 days ago
AegisCovenant is a leading provider of Roadside Assistance, Vehicle Leasing, and Insurance Management services in India. With over 1 million customers across 268 locations, we have established ourselves as a trusted and reliable service provider.
Job Overview:We are seeking a skilled Dealer Support Executive to join our team. As a key member of our sales team, you will provide exceptional pre- and post-sales support to our dealer network. Your primary responsibilities will include resolving queries, providing product training, and ensuring smooth usage of our digital platform.
Key Responsibilities:- Maximize Call Handling Efficiency: Handle dealer inquiries and calls efficiently, ensuring prompt resolution and satisfaction.
- Complaint Resolution: Address dealer complaints through chat and resolve issues promptly, maintaining high levels of customer satisfaction.
- Dealer Training: Provide comprehensive training to dealers on portal usage, ensuring they are equipped to utilize our digital platform effectively.
- Pre & Post-Sales Support: Offer ongoing support to dealers, addressing follow-up queries and ensuring their needs are met.
- Collaboration: Work closely with the team to ensure dealer needs are met, and service standards are maintained.
- Experience: 0-1 years in customer service, dealer support, or related roles (preferably in insurance or automotive).
- Tech-Savvy: Proficient with digital platforms and CRM tools, with excellent problem-solving skills.
- Positive Attitude: Proactive, solution-oriented, and focused on delivering exceptional customer experiences.
- Educational Qualification: Graduate degree in any discipline.
- Language proficiency: Fluency in Malayalam is mandatory; Kannada or Tamil fluency is an added advantage.
- Strong communication abilities and quick learning skills are essential for success in this role.
- Estimated Salary: ₹10,00,000 - ₹15,00,000 per annum, depending on experience and qualifications.
- Medical Insurance: Comprehensive health insurance coverage for employees and their families.
- Incentives and Bonus: Performance-based lucrative incentives and bonuses to encourage team members' growth and success.
- Work-Life Balance: Flexible work arrangements that prioritize employee well-being and productivity.
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