Assistant Manager
10 hours ago
Assistant Manager Roles & Responsibilities:
- Manages a team of 15+ associates, which consists of Payroll Specialists, SMEs& Client Service Leads who are involved in day-to-day payroll processing and related activities & tasks.
- Act as a point of escalation for the team and the clients. Oversee the daily workflow and supervise the Group/Team's payroll functions, ensuring pay is processed on time, accurately, and in compliance with the UK regulations.
- Client relationship Management- Business Unit and Clients
- NPS Ownership & Accountability
- Responsible for Associate Engagement Hiring, Learning & Development; Career Progression and Associate Retention
- Quality of Service delivery (Productivity, Quality, Timeliness)
- Responsible for Innovation culture, ideation, implementation, and collaboration with product teams
- Responsible for team’s performance management and Knowledge management
- Delivers on the business goals for respective business function.
- Works with all stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career progression, sharing of best practices (Experience in an international voice process / customer service process is required).
- Adhere to Compliance & internal audit practices.
- Operational Excellence through KRA / SLA adherence
- Financial sensitivity towards cost and expense
- Provide periodic and as needed updates to both the ADP Business Unit and ADP India management on team performance.
- Ensure on-time deliveries with required quality and productivity standards. Put in place appropriate quality systems to ensure a strong culture of reporting and evaluation of defined metrics and a focus on continuous improvement and operational excellence.
Knowledge / Experience
- Overall 10+ years of experience in operations with 1-2 years in a professional management role.
- End to End UK Payroll Knowledge will be an added advantage.
- Experience in an International voice process / Chat function / Customer Service process is required.
- Flexible to work in any shift as per the requirement.
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