Senior Support Engineer

2 weeks ago


Pune, India HCLSoftware Full time

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description

Responsibilities:

  • Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.
  • Diagnose and resolve incidents related to IBM Workload Automation environments.
  • Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes.
  • Develop and maintain documentation for troubleshooting and support procedures.
  • Participate in on-call rotation for after-hours support.
  • Escalate unresolved issues to L3 support or development teams as necessary.
  • Monitor system performance and proactively identify potential issues.
  • Provide training and knowledge


  • Pune, India HCLSoftware Full time

    Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job DescriptionResponsibilities:Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.Diagnose and resolve incidents related to IBM Workload Automation environments.Collaborate with L1 support, development...


  • Pune, India HCLSoftware Full time

    Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job DescriptionResponsibilities:Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.Diagnose and resolve incidents related to IBM Workload Automation environments.Collaborate with L1 support, development...


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    Senior L2 Support Engineer - IBM Z Workload Automation (z WA) - Job DescriptionResponsibilities:Provide L2 technical support for the IBM Workload Automation (z WA) product, troubleshooting and resolving complex issues in a timely manner.Diagnose and resolve incidents related to IBM Workload Automation environments.Collaborate with L1 support, development...


  • Pune, India HCLSoftware Full time

    Senior L2 Support Engineer - IBM Z Workload Automation (z WA) - Job DescriptionResponsibilities:Provide L2 technical support for the IBM Workload Automation (z WA) product, troubleshooting and resolving complex issues in a timely manner.Diagnose and resolve incidents related to IBM Workload Automation environments.Collaborate with L1 support, development...


  • Pune, India HCLSoftware Full time

    Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job DescriptionResponsibilities:- Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.- Diagnose and resolve incidents related to IBM Workload Automation environments.- Collaborate with L1 support, development...


  • Pune, India HCLSoftware Full time

    Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job DescriptionResponsibilities:- Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.- Diagnose and resolve incidents related to IBM Workload Automation environments.- Collaborate with L1 support, development...


  • Pune, India HCLSoftware Full time

    Senior L2 Support Engineer - IBM Z Workload Automation (z WA) - Job Description Responsibilities: Provide L2 technical support for the IBM Workload Automation (z WA) product, troubleshooting and resolving complex issues in a timely manner. Diagnose and resolve incidents related to IBM Workload Automation environments. Collaborate with L1 support,...


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    Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner. Diagnose and resolve incidents related to IBM Workload Automation environments. Collaborate with L1 support, development teams, and...


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