Senior Engineer/Support Engineer

2 weeks ago

Pune, India HCLSoftware Full time
Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description

Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.
Diagnose and resolve incidents related to IBM Workload Automation environments.
Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes.
Develop and maintain documentation for troubleshooting and support procedures.
Participate in on-call rotation for after-hours support.
Escalate unresolved issues to L3 support or development teams as necessary.
Monitor system performance and proactively identify potential issues.
Provide training and knowledge

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