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Noc l2 engineer

1 month ago

Chennai, India EJAmerica Full time
Role : NOC L2 Engineer
Location : Chennai
Experience : 5–8 Years
Roles and Responsibilities :
Monitor and manage enterprise servers, network systems, and infrastructure in real-time to ensure optimal performance.
Perform Level 2 troubleshooting and root cause analysis for server and network-related issues.
Respond to alerts and incidents escalated by the Level 1 team, ensuring timely resolution to minimize downtime.
Utilize network monitoring and management tools to detect, diagnose, and resolve system anomalies.
Coordinate with internal teams and external vendors for incident management and escalation when required.
Perform routine checks, patch management, and updates to maintain system reliability and security.
Generate and analyze system performance reports to identify trends and potential areas of improvement.
Document incidents, resolutions, and preventive measures for knowledge sharing and process improvement.
Maintain high levels of availability and reliability for critical business systems by adhering to SLAs.
Mandatory Skills :
NOC Level 2 Expertise : Strong experience in handling escalations, troubleshooting, and resolution of critical network and server issues.
Server Monitoring & Troubleshooting : Hands-on experience in monitoring tools, system log analysis, and resolving server-related issues.
Network Monitoring Tools : Proficiency with tools such as Solar Winds, Nagios, Zabbix, or equivalent network management systems.
Protocols & Technologies : Knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, and load balancers.
Incident Management : Expertise in managing incidents through ITSM tools such as Service Now or Remedy.
Desired Skills :
Understanding of ITIL processes for incident, problem, and change management.
Experience with cloud platforms (AWS, Azure, or GCP) and hybrid infrastructure monitoring.
Familiarity with scripting languages like Python, Power Shell, or Bash for task automation.
Strong documentation and communication skills for technical and non-technical audiences.
Educational Qualifications :
Bachelor’s degree in Computer Science, IT, or a related field.