Noc Admin

3 weeks ago

Chennai Tamil Nadu, India Mazenet solution Full time

**Job Title**: NOC Engineer
**Location**: Chennai
**Experience**:3+ years
**Notice Period**: Immediate
- 30 days

**Job Type**:Full time
**Work Mode**:WFO
**Shift**:Rotational shift (Night shift prefered)

**Mandatory skills**: (Solarwinds, SCOM, Grafana, Oracle OEM, TICK stack, OMS (Azure)

**Requirements**:

- Degree in Computer Science or related discipline.
- 3+ years of experience working in 24 x 7 NOC environments.
- Working knowledge of IT operations.
- Strong knowledge in handling Service Now as ticketing tool
- Strong cloud migration and data management skills with an emphasis on data privacy and security.
- Excellent problem-solving capabilities and can thrive in a fast-paced work environment.
- Strong communication skills with the willingness to collaborate with cross-functional departments and teams.
- Primary role will be to supervise 24x7 NOC operations (IT Infrastructure and Application stack) and for managing production systems
affecting the services quickly and ensuring maximum availability and performance.
- Monitoring the environment using the standard tools (Solarwinds, SCOM, Grafana, Oracle OEM, TICK stack, OMS (Azure) etc.,)
- Ensure timely notification, impact list preparation.
- Understanding of common information architecture frameworks.
- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects.
- Investigate service outages, incidents and system issues, log and track the incident reporting system.
- Maintain Inventory of all nodes that are being monitored along with the impact and callout sheet.
- Knowledge of MPLS and QoS and basic knowledge of security technologies.
- Work with Telecommunication Service providers to resolve escalated circuit problems to resolution.
- Create and maintain technical documentation/SOP’s pertaining to NOC operations.
- Performance and MIS reporting.
- Provide support when operational problems occur, problem solving and root cause analysis.
- Demonstrate the ability to work independently within a fast paced environment.
- Automation knowledge is preferred.
- Basic understanding of common server hardware and architecture
- DNS and common tools for troubleshooting (eg:ping, traceroute, netstat, nslookup, etc.,)
- Should have a basic understanding of Distributed Computing (load balancers, service clusters, server pools, etc.,)

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 per year

Schedule:

- Night shift
- Rotational shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- total work: 5 years (preferred)
- Solarwinds: 4 years (preferred)
- NOC: 4 years (preferred)
- ServiceNow: 4 years (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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