It specialist

2 days ago

Bengaluru, India Signode India Limited Full time
Signode, the Transit Packaging division of Crown Holdings, Inc. (NYSE: CCK), has its global headquarters in Tampa, Florida. Signode is a global leader in transit packaging, with over 80 manufacturing facilities across six continents and more than 7,000 workers worldwide.
The IT specialist in Modern Workplace Services (MWS) is responsible for leading a vital element of the digital enablement of our workforce by providing a supporting Service Desk function, acquiring and maintaining client-side computing and mobile devices, enabling users to utilize the available productivity and collaboration tools, and training the workforce to be more advanced technologists leveraging automation and progressive technologies. The IT Specialist will establish and maintain a service-oriented and customer relationship with our business leaders and users in Thailand. They will work closely with other global, regional, and local IT professionals to implement and support a modern workspace that continuously evolves for our business.
Key Responsibilities
Utilize digital experience monitoring and digital employee experience management tools to improve support efficiency, self-service, and automation
Ensures all requests are fulfilled promptly and effectively to meet agreed-on service levels. Drive improvement plans when SLAs are not met.
Investigation of complex or non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimized
Ensure processes are in place to escalate unresolved issues to the second or third level
Actively participate in or lead digital workplace technology projects
Cultivate and maintain team-level partnerships with other IT technology owners to eliminate silos
Key Competencies
Strong interpersonal, written, and oral communication skills with the ability to present technical items in user-friendly language specially in English and Thai Language
Experience in Applications like HRIS and ERP will be a plus
The ability to learn and utilize new and upcoming digital workplace technologies to transform ways of working efficiently
The ability to see and explain how the company can exploit technology to improve employee experience and engagement
Passionate about driving improvements to employee experience
A results-oriented mindset with the drive to deliver exceptional services
Consistently takes a thorough, accurate, organized, and productive approach
Ability to gain agreement and support for ideas and initiatives
Seeks to understand business needs and works to anticipate, identify and meet end-user needs
Qualifications
Bachelor’s degree in computers or equivalent work experience;
4+ years in the IT industry in support or technical roles
ITIL Certification
Awareness of workplace analytics or digital employee experience management tools
Strong working knowledge of IT workplace technologies
Proven experience in leading a Service Desk and client or field service organization
Strong working knowledge of Microsoft Office 365 tools sets, including the core productivity and productivity tools
Experience with or exposure to Microsoft O365 or Exchange administration
Skills in training users and advancing the usage of productivity and collaboration tools
Proven ability to successfully participate on a globally diverse team and achieve collective goals and objectives
Experience in selecting and managing outside vendors who serve outsourced roles in the department
Certifications in the area of IT support, client services management, Microsoft O365, Exchange, Power Automate, Power Apps, or RPA technology is a plus

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