Lead CRM Analyst

2 weeks ago

Bengaluru, Karnataka, India Indegene Full time
Experience on Qualtrics Platform is Mandatory

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. Role: Lead Customer Experience (CX) Analyst

Work with clients to understand business goals, survey needs, and customer experience strategies.

• Design and configure advanced Qualtrics surveys using logic, embedded data, and workflow automation.

• Build dashboards and XM Directory configurations.

• Implement integrations with downstream platforms like Salesforce, Snowflake, or CRMs using APIs and Web Services.

• Troubleshoot technical issues and ensure platform optimization and data integrity.

Project & Delivery Leadership

• Manage project timelines, technical delivery, and client communications.

• Collaborate with QA, data, and engineering teams to ensure high-quality deployments.

• As a Lead Analyst for Qualtrics, you will interact with the Client stakeholders, understand the requirements and suggest strategic ideas, lead the design, implementation, and optimization of Experience Management (XM) programs for enterprise clients. 5–8 years of experience in CX (Qualtrics/Medallia Platforms), customer insights, or digital implementation roles.

• 3-6 years of extensive implementation experience with Qualtrics CoreXM, CX, or EX modules and reporting & insight generation.

• Proven experience in client-facing roles, in consulting or agency environments.

• Good knowledge of survey methodology, analytics, and business impact storytelling.

• Understanding of data integration concepts, APIs, and platforms like Salesforce, CDP, Hotjar, or Adobe.

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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