D365 CRM Competency Lead

2 weeks ago

Bengaluru, Karnataka, India Virtusa Full time ₹ 15,00,000 - ₹ 28,00,000 per year


Job Role: D365 CRM Competency Lead
Skills and Experience
1. 12–14 years of total experience in CRM, with 6+ years specifically in D365 (CE).
2. Deep expertise in Dynamics 365 Customer Engagement (CE) modules: Sales, Customer Service, Marketing, Field Service, and Project Operations.
3. Familiarity with Dynamics 365 Finance & Operations (F&O) is a strong plus.
4. Proven experience in Power Platform (Power Apps, Power Automate, Power BI) and Dataverse, with knowledge of integrations using Azure services and Logic Apps.
5. Knowledge on building and configuring CRM forms, views, dashboards, and workflows. 
6. Understanding of CRM API, REST/ODATA and SOAP endpoints 
7. Experience with .NET, SQL Server, JavaScript, and C# 
8. Experience with Dynamics CRM SDK & Microsoft SharePoint and Business Intelligence a plus.
9. At least 5 Microsoft certifications including Dynamics 365 Solution Architect Expert, Functional Consultant Associate, and/or Power Platform Architect.
10. Experience in leading complex solutioning efforts for large Dynamics 365 transformation and modernization programs.
11. Strong presales solutioning skills including proposal creation, estimation, and architecture blueprinting.
12. Demonstrated success in mentoring, practice development, and community leadership within the D365 space.
13. Excellent communication and stakeholder management skills, with the ability to engage C-level clients.
14. Strong team leadership and strategic planning abilities, with a proven track record of growing CRM practices.
Responsibilities
1. Develop and lead the Microsoft Dynamics 365 competency strategy, defining technical and functional skill tracks across CE
2. Drive thought leadership in D365 proposals, solution design, and digital transformation initiatives.
3. Serve as a technical escalation point for delivery teams during critical issues, escalations, and solution design discussions.
4. Formulate and drive certification plans, training paths, and skill-building initiatives across the team.
5. Establish competency KPIs, track benefits realization, and support business case development for internal and external initiatives.
6. Represent the organization in Microsoft partner programs, MVP communities, and key industry events.
7. Lead innovation efforts by conceptualizing accelerators, reusable frameworks, and demo assets leveraging D365 and Power Platform.
8. Stay abreast of market trends, D365 roadmap updates, and ensure alignment of competency strategy with industry best practices.
9. Collaborate with sales, delivery, and marketing teams to support go-to-market initiatives and client pitches.
10. Ensure team certifications and specializations align with Microsoft Partner Network (MPN) requirements and partnership tier goals.

  • D365 CRM Competency Lead

    2 weeks ago

    Bengaluru, Karnataka, India Virtusa Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Role: D365 CRM Competency LeadSkills and Experience1. 12–14 years of total experience in CRM, with 6+ years specifically in D365 (CE).2. Deep expertise in Dynamics 365 Customer Engagement (CE) modules: Sales, Customer Service, Marketing, Field Service, and Project Operations.3. Familiarity with Dynamics 365 Finance & Operations (F&O) is a strong...

  • Director D365 CRM

    2 weeks ago

    Bengaluru, Karnataka, India Talent Toppers Full time

    Job Title: Microsoft Dynamics 365 CRM - LeaderLocation: MumbaiExperience: 12+ yearsPractice: Digital Platform – Microsoft D365 (CRM / Power Platform ) / AI Business solutionsRole Overview:We are seeking a strategic and experienced lead role for Microsoft D365 to lead our BizApps service line solutions. This role will focus on driving the implementation of...

  • D365 CRM Development Lead

    2 weeks ago

    Bengaluru, Karnataka, India DysrupIT Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    JOB SUMMARY:The Development Lead will oversee all technical development in a D365 CE on-premise environment, ensuring best practices in customization, integration, and deployment.JOB RESPONSIBILITIES:Lead technical solution design and code reviewsManage a team of developersEnsure performance and scalability of custom componentsCollaborate with functional...

  • MS D365 CRM Technical consultant

    2 weeks ago

    Bengaluru, Karnataka, India Trigent Software Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role: MS D365 CRM Technical consultantMode of Work:HybridLocation: BangaloreNotice Period: Immediate to 30 DaysJob Description:Required 3+ years experience with software development, specifically around Microsoft Dynamics 365 CRMExperienced in Model Driven Apps, Canvas Apps and Power Automate Development with Latest MS updatesExperienced in C# based Plugin...

  • MS D365 CRM Technical consultant

    2 weeks ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Role & responsibilitiesRequired 3+ years experience with software development, specifically around Microsoft Dynamics 365 CRMExperienced in Model Driven Apps, Canvas Apps and Power Automate Development with Latest MS updatesExperienced in C# based Plugin Development, Configuration, Deployment and DebuggingExperieed in JS, HTML development in related to D365...

  • Test Lead Crm Pratima

    1 week ago

    Bengaluru, Karnataka, India TalentOla Full time

    Job Title Test Lead Sales - CRM Platform - Microsoft D365 Location Bangalore Employment Type Full-Time Experience Level 7 years in QA UAT with 1 years in Sales - CRM and - Sales platform testing Job Summary We are seeking a Test Lead to lead the User Acceptance Testing efforts for our Sales - CRM Platform - Microsoft D365 and - Sales systems ...

  • D365 CE/CRM Functional Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Visionet Systems Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role OverviewWe are looking for a proactive and detail-oriented D365 CRM Functional Consultant with strong expertise in theMarketing module, especiallyReal-Time Marketing. The role involves business analysis, solution design, stakeholder coordination, and quality assurance to support end-to-end marketing automation initiatives.Key ResponsibilitiesLead...

  • Senior D365 CE Solutions Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeConsultant Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionD365 CE Functional Consultant RoleAs a seasoned D365 CE functional consultant, you will be responsible for collaborating with clients to understand their business requirements and implementing end-to-end CRM solutions.Key responsibilities include gathering and analyzing business needs through workshops, configuring and customizing D365 CE...

  • D365 F&O SCM Functional Lead

    7 days ago

    Bengaluru, Karnataka, India ERBrains Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Join the digital revolution with ERBrains Business Solutions, where we're not just transforming businesses we're shaping the future of digital innovationAbout us:At ERBrains, we're all about driving business transformation and re-engineering processes to pave the way for tomorrow's digital landscape. Our expertise spans ERP Consulting, Implementation, and...

  • Microsoft D365 Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    We are seeking a strategic and experienced leader to drive the implementation of Microsoft Dynamics 365 (D365) solutions.Role Overview:The ideal candidate will have a proven track record in consulting, exceptional leadership skills, and a passion for delivering innovative solutions that enhance customer satisfaction.Lead and deliver CRM solutions using...