Microsoft D365 Manager
2 days ago
Role & responsibilities :
- Oversee incident management and service requests, ensuring timely and efficient support delivery for Dynamics 365 systems.
- Collaborate with business stakeholders to understand support requirements and ensure alignment with SLAs and organizational objectives.
- Lead technical teams to troubleshoot, optimize, and enhance D365 platform performance.
- Manage Level 2 technical support, analyse and resolve incidents, and ensure excellent service desk operations.
- Monitor system performance and oversee improvements, upgrades, and customizations.
• Provide training, user support, and maintain high user adoption rates.
- Stay current with new features, updates, and release management for D365.
Preferred candidate profile
Extensive experience (At least 7+ years) in managing Microsoft Dynamics 365 (CRM, Finance, Operations, and related modules) support environments.
• Strong leadership, project management, and team collaboration skills.
• Technical proficiency in troubleshooting D365, understanding platform customizations, and integrating ISV solutions.
• Knowledge of SQL, C#, JavaScript, .NET, or relevant development and scripting languages for D365.
• Experience with data management, reporting, analytics, and Azure Cloud technologies.
• Excellent communication, problem-solving, stakeholder management, and change management skills.
• Proficient in MS Excel, JIRA, MS Project etc. Additional Competencies
• Proficiency in ITIL or other service management frameworks (optional but preferred).
• Exposure to Agile methodologies and project lifecycles.
• Experience developing and enforcing support documentation, training materials, and system guides.
• Ability to identify, assess, and mitigate risks in support operations
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