Microsoft D365 Manager

2 days ago

Bengaluru, Karnataka, India Arvind Fashions Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities :

  • Oversee incident management and service requests, ensuring timely and efficient support delivery for Dynamics 365 systems.
  • Collaborate with business stakeholders to understand support requirements and ensure alignment with SLAs and organizational objectives.
  • Lead technical teams to troubleshoot, optimize, and enhance D365 platform performance.
  • Manage Level 2 technical support, analyse and resolve incidents, and ensure excellent service desk operations.
  • Monitor system performance and oversee improvements, upgrades, and customizations.


• Provide training, user support, and maintain high user adoption rates.

  • Stay current with new features, updates, and release management for D365.

Preferred candidate profile

Extensive experience (At least 7+ years) in managing Microsoft Dynamics 365 (CRM, Finance, Operations, and related modules) support environments.


• Strong leadership, project management, and team collaboration skills.


• Technical proficiency in troubleshooting D365, understanding platform customizations, and integrating ISV solutions.


• Knowledge of SQL, C#, JavaScript, .NET, or relevant development and scripting languages for D365.
• Experience with data management, reporting, analytics, and Azure Cloud technologies.


• Excellent communication, problem-solving, stakeholder management, and change management skills.


• Proficient in MS Excel, JIRA, MS Project etc. Additional Competencies


• Proficiency in ITIL or other service management frameworks (optional but preferred).


• Exposure to Agile methodologies and project lifecycles.


• Experience developing and enforcing support documentation, training materials, and system guides.


• Ability to identify, assess, and mitigate risks in support operations

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