Sr. Technical Consultant- D365 CE/CRM

About US:

Join the digital revolution with ERBrains Business Solutions, where we are driving business transformation and shaping the future of digital innovation. With over a decade of Microsoft Gold Competency in IT Service Management, we deliver ERP Consulting, Implementation, and Managed Services across Microsoft Dynamics 365, Microsoft Azure, and Cloud Consulting.

Our strong team of 120+ professionals is spread across India, Dubai (UAE), and the USA, helping enterprises achieve operational excellence through cutting-edge Microsoft technologies.

Position: Technical Consultant – Microsoft Dynamics 365 CE/CRM

Experience: 5+ years

Location: Bangalore, Karnataka, India

Qualifications & Skills:

• 5+ years of hands-on experience in Microsoft Dynamics 365 CE/CRM implementation, customization, and support.
• Strong expertise in
  Model-Driven Apps, Canvas Apps, Power Pages
  .
• Proficiency in
  Plugins, Custom Workflows, Custom Actions, JavaScript, PCF Controls
  .
• Experience in
  Power Automate (flows, approvals, BPFs)
  and
  Copilot Studio
  .
• Hands-on experience with
  complex integrations
  using APIs, Azure Logic Apps, middleware, or custom connectors.
• Strong knowledge of
  On-Premises (IFD)
  and
  D365 Online environments
  .
• Proficiency in
  C#, ASP.NET, SQL Server, JavaScript, and OOP concepts
  .
• Experience in
  SSRS, FetchXML, and Power BI reporting
  .
• Proficiency in
  solution architecture, data migration, and performance optimization
  .
• Experience with
  Azure DevOps pipelines
  for CI/CD, ALM best practices, and automated deployments.
• Familiar with tools:
  Azure DevOps, Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, SVN, Jira, Confluence
  .
• Proficiency with
  Microsoft Visual Studio, XRM Toolbox, CRM REST Builder, Ribbon Workbench
  .
• Experience with
  Web API
  and consuming third-party APIs using plugins and workflows.
• Expertise with
  Plugin Registration Tool
  for CRM customization and deployment.
• Excellent communication and client-facing skills, including
  international client engagement
  .
• Microsoft Dynamics 365 and Power Platform certifications (preferred).

Key Responsibilities:

Solution Design & Development

• Analyze client requirements and translate them into technical specifications.
• Configure and customize D365 CE applications (entities, forms, views, dashboards, roles).
• Develop and enhance solutions using
  Plugins, Workflows, Custom Actions, JavaScript, and PCF Controls
  .
• Build and optimize
  Model-Driven Apps, Canvas Apps, and Power Pages
  .
• Design reusable frameworks and components for faster delivery.

Integrations & Power Platform

• Design and deliver
  complex integrations
  with external systems (APIs, Azure Logic Apps, middleware).
• Automate processes using
  Power Automate
  (flows, approvals, and BPFs).
• Build intelligent customer experiences using
  Copilot Studio
  and AI-driven capabilities.
• Consume third-party APIs via
  plugins and workflows
  , ensuring secure and reliable communication.

Data & Reporting

• Design and optimize
  data models, migrations, and cleansing activities
  .
• Create advanced reports using
  SSRS, FetchXML, and Power BI
  .
• Ensure scalability, governance, and security of data across environments.

Deployment & DevOps

• Manage
  solution packaging, deployments, version control, and lifecycle management
  .
• Implement
  Azure DevOps pipelines
  for CI/CD, ensuring automated builds, tests, and deployments.
• Utilize tools such as
  Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, and SVN
  for testing, debugging, and version control.
• Follow ALM practices to maintain reliability and efficiency across environments.
• Support both
  on-premises and cloud deployments
  .

Client Engagement & Delivery

• Conduct
  workshops, requirement sessions, and demos
  for client stakeholders.
• Support clients during
  UAT (User Acceptance Testing)
  and post-go-live phases.
• Provide
  end-user and admin training
  to maximize adoption.
• Act as a trusted advisor by recommending optimizations and enhancements.

Team Collaboration & Leadership

• Collaborate with
  functional consultants, architects, and project managers
  for seamless delivery.
• Conduct
  code reviews, mentor junior consultants, and enforce best practices
  .
• Prepare and maintain documentation:
  Technical Design Docs, Configuration Guides, Test Cases
  .
• Actively participate in
  Agile ceremonies
  (sprint planning, scrums, retrospectives).
• Work with collaboration tools such as
  Jira and Confluence
  for agile delivery and documentation.

Support & Continuous Improvement

• Provide post-implementation technical support, troubleshoot production issues, and optimize performance.
• Monitor system health, identify bottlenecks, and implement proactive fixes.
• Stay updated with new features in
  Dynamics 365, Power Platform, and Azure ecosystem
  to recommend upgrades.
• Leverage tools like
  XRM Toolbox, CRM REST Builder, and Ribbon Workbench
  to streamline administration and customization tasks.