D365 Sr. CE Technical Consultant

Join the digital revolution with ERBrains Business Solutions, where we're not just transforming businesses – we're shaping the future of digital innovation

About us:

At ERBrains, we're all about driving business transformation and re-engineering processes to pave the way for tomorrow's digital landscape. Our expertise spans ERP Consulting, Implementation, and Managed Services, utilising cutting-edge platforms which includes ERP Consulting, Implementation and Managed Services using Microsoft Dynamics 365, Cloud Consulting, Microsoft Azure and Microsoft Dynamics 365. With a powerhouse team of over 120 professionals across ERBrains India, Dubai, UAE, and the USA, and over a decade of Microsoft Gold Competency in IT Service Management, we're primed to lead the charge into tomorrow's digital era

Experience: 5+ years

Location: Bangalore, Karnataka, India

Key Qualifications & Skills:

• 5+ years of hands-on experience in Microsoft Dynamics 365 CE/CRM implementation, customisation, and support.
• Strong expertise in Model-Driven Apps, Canvas Apps, Power Pages.
• Proficiency in Plugins, Custom Workflows, Custom Actions, JavaScript, PCF Controls.
• Experience in Power Automate (flows, approvals, BPFs) and Copilot Studio.
• Hands-on experience with complex integrations using APIs, Azure Logic Apps, middleware, or custom connectors.
• Strong knowledge of On-Premises (IFD) and D365 Online environments.
• Proficiency in C#, ASP.NET, SQL Server, JavaScript, and OOP concepts.
• Experience in SSRS, FetchXML, and Power BI reporting.
• Proficiency in solution architecture, data migration, and performance optimisation.
• Experience with Azure DevOps pipelines for CI/CD, ALM best practices, and automated deployments.
• Familiar with tools: Azure DevOps, Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, SVN, Jira, Confluence.
• Proficiency with Microsoft Visual Studio, XRM Toolbox, CRM REST Builder, Ribbon Workbench.
• Experience with Web API and consuming third-party APIs using plugins and workflows.
• Expertise with Plugin Registration Tool for CRM customisation and deployment.
• Excellent communication and client-facing skills, including international client engagement.
• Microsoft Dynamics 365 and Power Platform certifications (preferred).

Key Responsibilities:

Solution Design & Development

• Analyse client requirements and translate them into technical specifications.
• Configure and customise D365 CE applications (entities, forms, views, dashboards, roles).
• Develop and enhance solutions using Plugins, Workflows, Custom Actions, JavaScript, and PCF Controls.
• Build and optimise Model-Driven Apps, Canvas Apps, and Power Pages.
• Design reusable frameworks and components for faster delivery.

Integrations & Power Platform

• Design and deliver complex integrations with external systems (APIs, Azure Logic Apps, middleware).
• Automate processes using Power Automate (flows, approvals, and BPFs).
• Build intelligent customer experiences using Copilot Studio and AI-driven capabilities.
• Consume third-party APIs via plugins and workflows, ensuring secure and reliable communication.

Data & Reporting

• Design and optimise data models, migrations, and cleansing activities.
• Create advanced reports using SSRS, FetchXML, and Power BI.
• Ensure scalability, governance, and security of data across environments.

Deployment & DevOps

• Manage solution packaging, deployments, version control, and lifecycle management.
• Implement Azure DevOps pipelines for CI/CD, ensuring automated builds, tests, and deployments.
• Utilise tools such as Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, and SVN for testing, debugging, and version control.
• Follow ALM practices to maintain reliability and efficiency across environments.
• Support both on-premises and cloud deployments.

Client Engagement & Delivery

• Conduct workshops, requirement sessions, and demos for client stakeholders.
• Support clients during UAT (User Acceptance Testing) and post-go-live phases.
• Provide end-user and admin training to maximise adoption.
• Act as a trusted advisor by recommending optimisations and enhancements.

Team Collaboration & Leadership

• Collaborate with functional consultants, architects, and project managers for seamless delivery.
• Conduct code reviews, mentor junior consultants, and enforce best practices.
• Prepare and maintain documentation: Technical Design Docs, Configuration Guides, Test Cases.
• Actively participate in Agile ceremonies (sprint planning, scrums, retrospectives).
• Work with collaboration tools such as Jira and Confluence for agile delivery and documentation.

Support & Continuous Improvement

• Provide post-implementation technical support, troubleshoot production issues, and optimize performance.
• Monitor system health, identify bottlenecks, and implement proactive fixes.
• Stay updated with new features in Dynamics 365, Power Platform, and Azure ecosystem to recommend upgrades.
• Leverage tools like XRM Toolbox, CRM REST Builder, and Ribbon Workbench to streamline administration and customization tasks.

If you're a proactive, results-driven professional passionate about delivering impactful solutions and exceptional customer experiences, we want to hear from you Join ERBrains and be part of something meaningful.

~~~~~~

Please note: due to the high volume of inquiries, we may not be able to respond individually to every applicant. Rest assured, our team will make every effort to respond as promptly as possible.