Customer Support Executive

2 weeks ago

Bhopal, India Art Gharana Full time

About the RoleAt Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.What You’ll Do- Handle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.)- Act as the first line of communication for partner companies and learners enrolled under their accounts- Maintain high responsiveness and empathy in every interaction- Coordinate internally with program managers, operations, and tech teams to resolve issues- Document and track all client communications and updates accurately- Identify recurring challenges and share insights to improve client experience- Ensure SLAs and quality metrics are consistently metWhat You Bring- 2+ years of experience in customer support (EdTech or service industry preferred)- Excellent English communication skills — clear, articulate, and empathetic- Comfortable working international (US Pacific) hours- Experience with platforms like MS Teams, Slack, and other corporate communication tools- Strong multitasking and follow-up skills- Tech-savvy and adaptable to CRM/ticketing tools (training provided)- A calm, problem-solving mindset and a genuine interest in helping peopleWhy You’ll Love Working Here- 100% remote — collaborate with a creative global team- Exposure to international B2B clients and wellness programs- Growth-focused culture where ideas are valued- Flexible, respectful, and supportive work environmentHow to ApplySend your resume or LinkedIn profile to (add email or link) with the subject line “Customer Support Executive – B2B”.

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