Operations Support
3 weeks ago
Responsibilities:
- Schedule and organize webinars, coordinating with presenters, participants, and technical teams for smooth execution and platform setup.
- Offer technical support to participants and presenters, troubleshoot platform, connectivity, and software issues, and maintain a knowledge base for quick resolution.
- Respond to participant inquiries via email, chat, and phone, assist with onboarding, gather feedback for improvement, and address customer concerns effectively.
- Stay updated on educational technology trends, contribute to webinar process improvements, and participate in training to enhance skills and efficiency.
Skills Required:
- Excellent in English.
- Proficiency in MS Excel/G-Sheets and MS Word/Google Docs.
- Familiarity with Power BI and AI concepts is a plus.
- Ability to troubleshoot technical issues and provide effective solutions.
- Freshers- 2 Years
- Previous experience in a customer service or support role is a plus.
- Bachelor’s degree in Business/Computer Applications/Technology.
- Personal laptop for work.
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