Customer service specialist

4 weeks ago

Delhi, India Triple Full time
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing excellent customer service to clients through various channels including phone, email, chat, and social media. The Customer Service Executive will handle inquiries, resolve issues, and ensure customer satisfaction. The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and accurately provide appropriate recommendations.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and proactively resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multi-task and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
Schedule (US Shifts Only)
Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday
Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Friday
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with Minimum 8 GB RAM, I5 8th gen processor
720 P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone

  • Customer Service Specialist

    2 weeks ago

    Delhi, India Abekus Full time

    Company DescriptionAbekus is a career advancement partner focused on enhancing job readiness. It offers an extensive collection of questions to prepare individuals for interviews and professional challenges, serving as a bridge to significant career opportunities in a competitive job market.Role DescriptionThis is a full-time remote role for a Customer...

  • Customer Service Specialist

    2 weeks ago

    delhi, India Abekus Full time

    Company DescriptionAbekus is a career advancement partner focused on enhancing job readiness. It offers an extensive collection of questions to prepare individuals for interviews and professional challenges, serving as a bridge to significant career opportunities in a competitive job market.Role DescriptionThis is a full-time remote role for a Customer...

  • Customer Service Specialist

    4 weeks ago

    Delhi, India Triple Full time

    TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Customer Service Specialist

    3 weeks ago

    Delhi, India Triple Full time

    TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Customer Service Specialist

    3 weeks ago

    delhi, India Triple Full time

    TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...

  • Customer Service Specialist

    1 week ago

    Delhi, India Anveshan Full time

    Role Title: Customer Service SpecialistLocation: Work from Office, Full TimeCTC: Up to 5 LPA + Performance-Based IncentiveWe are seeking a dynamic and customer-focused Customer Service Specialist to join our rapidly growing team at Anveshan. As part of the Customer Experience Team, you will play a pivotal role in ensuring customer satisfaction by...

  • Customer Service Liaison Specialist

    2 weeks ago

    Delhi, Delhi, India Hindustan Recruitment Full time

    Job OverviewHindustan Recruitment is seeking a skilled Customer Service Liaison Specialist to join our team. This role involves addressing customer inquiries, resolving issues, and providing exceptional service.This position requires effective communication skills and the ability to navigate customer interactions with professionalism.

  • Customer Service Delivery Specialist

    2 weeks ago

    Delhi, Delhi, India Yoctel Solutions PVT. LTD. Full time

    About the RoleWe are seeking a highly skilled Customer Service Delivery Specialist to join our team at Yoctel Solutions PVT. LTD.

  • Customer Service Specialist

    1 week ago

    Delhi, India Anveshan Full time

    Role Title:Customer Service SpecialistLocation:Work from Office, Full TimeCTC:Up to 5 LPA + Performance-Based IncentiveWe are seeking a dynamic and customer-focusedCustomer Service Specialistto join our rapidly growing team at Anveshan. As part of the Customer Experience Team, you will play a pivotal role in ensuring customer satisfaction by addressing...

  • Customer Service Solutions Specialist

    1 week ago

    Delhi, Delhi, India HRS Hospitality & Retail Systems Full time

    We are seeking a highly skilled Customer Service Solutions Specialist to join our team at HRS Hospitality & Retail Systems.About the RoleThe ideal candidate will have strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team. This role involves providing exceptional customer service, handling...

  • Call Center Customer Service Specialist

    4 weeks ago

    new delhi, India Hogar Properties Full time

    Job Title: Call Center Customer Service Specialist (Remote)Company: Hogar PropertiesLocation: Work from Home (Training in Dubai)Job Description:Hogar Properties is looking for a skilled and articulate Call Center Customer Service Specialist to join our team remotely. We seek candidates who are fluent in English with outstanding communication abilities...

  • Call center customer service specialist

    4 weeks ago

    New Delhi, India Hogar Properties Full time

    Job Title: Call Center Customer Service Specialist (Remote)Company: Hogar PropertiesLocation: Work from Home (Training in Dubai)Job Description:Hogar Properties is looking for a skilled and articulate Call Center Customer Service Specialist to join our team remotely. We seek candidates who are fluent in English with outstanding communication abilities...

  • Anveshan | Customer Service Specialist | delhi

    1 week ago

    delhi, India Anveshan Full time

    Role Title: Customer Service Specialist Location: Work from Office, Full Time CTC: Up to 5 LPA + Performance-Based Incentive We are seeking a dynamic and customer-focused Customer Service Specialist to join our rapidly growing team at Anveshan. As part of the Customer Experience Team, you will play a pivotal role in ensuring customer satisfaction by...

  • Customer Service Representative

    1 day ago

    Delhi, Delhi, India voxfor lifetime Full time

    Voxfor Lifetime is a dynamic and innovative company seeking a talented Customer Service Representative - AI Support Specialist to join our growing team.We offer a competitive salary of $60,000 per year, with opportunities for performance-based incentives and professional growth.As a Customer Service Representative - AI Support Specialist, you will provide...

  • Customer Service Representative

    1 month ago

    Delhi, Delhi, India THE PIANO MAN Full time

    Job Title: Customer Service SpecialistAbout Us: We are a renowned hospitality establishment, The Piano Man, seeking an exceptional Customer Service Specialist to join our team.Job Summary: We are looking for a highly skilled and motivated individual to provide exceptional customer service to our guests. The ideal candidate will have excellent communication...

  • Customer Service Assistant

    6 months ago

    Delhi, India Aries Care Consulting Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Customer Service Assistant

    6 months ago

    Delhi, India Aries Care Consulting Full time

    **Job description** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you...

  • Enterprise Customer Service Representative

    4 weeks ago

    Delhi, Delhi, India Was Solutions Full time

    Customer Service Management SpecialistWe are seeking a highly motivated and skilled Customer Service Management Specialist to join our team at Was Solutions.The successful candidate will be responsible for overseeing the customer service process, resolving customer complaints, and establishing a positive rapport with all clients and customers via phone.Key...

  • Customer Service Assistant

    6 months ago

    Delhi, India Aries Care Consulting Full time

    **Job description** We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you...

  • Customer Service Officer

    1 month ago

    Delhi, Delhi, India IndiGo Full time

    Job DescriptionJob Title: Customer Service Officer/Ramp Operations Specialist/Airport Security OfficerJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer/Ramp Operations Specialist/Airport Security Officer. The successful candidate will be responsible for providing exceptional customer...