Customer success specialist
2 months ago
Hyderabad, Telangana, India
Full-time
Company Description
insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team
Job Description
Job Description
Shift details:
Shift timings - 5.30 pm to 2.30 am
Work mode - Work from office (Hyderabad location)
Responsibilities
Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
Create renewal offers/quotes based on contract information, customer usage, and company direction.
Deliver renewal offers/quotes on time to appropriate customer contacts.
Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
Negotiate contract terms and pricing with guidance from relevant internal departments and management.
Process renewal orders.
Maintain and update account information in CRM.
Update customer health information when applicable based on negotiation and discussions with the customer.
Refer potential opportunities for expansion to our Sales team.
Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Drive & Discipline – ability to focus and work hard to achieve the right results.
Customer Focus - Enthusiastic about making clients successful.
Integrity – high ethical standards and doing the right thing even when others aren’t looking.
Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
Detail-orientation – be thorough and consistently deliver high-quality work.
Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
Create renewal offers/quotes based on contract information, customer usage, and company direction
Deliver renewal offers/quotes on time to appropriate customer contacts
Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
Negotiate contract terms and pricing with guidance from relevant internal departments and management
Process renewal orders
Maintain and update account information in CRM.
Update customer health information when applicable based on negotiation and discussions with the customer.
Refer potential opportunities for expansion to our Sales team.
Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Qualifications
3 to 5 years’ experience in Renewals Management or Account Management in the software industry
Knowledge of CRM systems, preferably Salesforce: The Customer Company
Knowledge and experience reviewing and comprehending contract terms, preferably in software.
Ability to work in a fast-paced environment.
Ability to work cross-functionally with other departments and team members.
Comfortable in a highly autonomous role with strong organizational skills
Knowledge of CPQ, Sales Loft, Net Suite, and other related tools a plus
Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
Excellent interpersonal and written and oral communication skills.
Preferred qualifications:
Salesforce: The Customer Company or any CRM experience
Experience working for a software company in the renewals or customer success department.
Additional information
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - Insight Software (wistia.com)
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - Insight Software (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Videos to Watch
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - Insight Software (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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