Customer Success Specialist
2 months ago
Hyderabad, Telangana, IndiaFull-timeCompany Description
insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team
Job Description
Job DescriptionShift details:Shift timings - 5.30 pm to 2.30 amWork mode - Work from office (Hyderabad location)ResponsibilitiesProactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.Create renewal offers/quotes based on contract information, customer usage, and company direction.Deliver renewal offers/quotes on time to appropriate customer contacts.Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.Negotiate contract terms and pricing with guidance from relevant internal departments and management.Process renewal orders.Maintain and update account information in CRM.Update customer health information when applicable based on negotiation and discussions with the customer.Refer potential opportunities for expansion to our Sales team.Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and ManagementGain a basic knowledge of insightsoftware solutions to better communicate value with customers.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Drive & Discipline – ability to focus and work hard to achieve the right results.Customer Focus - Enthusiastic about making clients successful.Integrity – high ethical standards and doing the right thing even when others aren’t looking.Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.Detail-orientation – be thorough and consistently deliver high-quality work.Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptionsCreate renewal offers/quotes based on contract information, customer usage, and company directionDeliver renewal offers/quotes on time to appropriate customer contactsReport and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolioNegotiate contract terms and pricing with guidance from relevant internal departments and managementProcess renewal ordersMaintain and update account information in CRM.Update customer health information when applicable based on negotiation and discussions with the customer.Refer potential opportunities for expansion to our Sales team.Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and ManagementGain a basic knowledge of insightsoftware solutions to better communicate value with customers.
Qualifications
3 to 5 years’ experience in Renewals Management or Account Management in the software industryKnowledge of CRM systems, preferably Salesforce: The Customer CompanyKnowledge and experience reviewing and comprehending contract terms, preferably in software.Ability to work in a fast-paced environment.Ability to work cross-functionally with other departments and team members.Comfortable in a highly autonomous role with strong organizational skillsKnowledge of CPQ, SalesLoft, NetSuite, and other related tools a plusReady to work in eastern shift time (evening 5:30 to morning 2:30 India time)Excellent interpersonal and written and oral communication skills.Preferred qualifications:Salesforce: The Customer Company or any CRM experienceExperience working for a software company in the renewals or customer success department.
Additional information
All your information will be kept confidential according to EEO guidelines.**
At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)**
At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)Background checks are required for employment with insightsoftware, where permitted by country, state/province.At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.Videos to Watch**
At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)Background checks are required for employment with insightsoftware, where permitted by country, state/province.At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
-
Customer success specialist
3 weeks ago
Hyderabad, India V-Rich Natural Products Full timeCompany Description V-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic...
-
Customer Success Specialist
3 weeks ago
Hyderabad, India V-Rich Natural Products Full timeCompany DescriptionV-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...
-
Customer Success Specialist
3 weeks ago
Hyderabad, India V-Rich Natural Products Full timeCompany Description V-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...
-
Customer Success Operations Specialist
3 weeks ago
Hyderabad, Telangana, India insightsoftware Full timeJob TitleCustomer Success Operations SpecialistAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at insightsoftware. The successful candidate will be responsible for managing customer relationships, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesThe ideal candidate...
-
▷ [Only 24h Left] Customer Success Specialist
3 weeks ago
Hyderabad, India V-Rich Natural Products Full timeCompany DescriptionV-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...
-
hyderabad, India V-Rich Natural Products Full timeCompany DescriptionV-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...
-
Customer success specialist
2 months ago
Hyderabad, India Insightsoftware Full timeCustomer Success Analyst Hyderabad, Telangana, India Full-time Company Description insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a...
-
Customer success specialist
2 months ago
Hyderabad, India Insightsoftware Full timeCustomer Success AnalystHyderabad, Telangana, IndiaFull-timeCompany Descriptioninsightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...
-
Customer Success Specialist
2 months ago
Hyderabad, India insightsoftware Full timeCustomer Success Analyst Hyderabad, Telangana, India Full-time Company Description insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...
-
Customer Success Specialist
2 months ago
Hyderabad, India insightsoftware Full timeCustomer Success Analyst Hyderabad, Telangana, India Full-time Company Description insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a...
-
Customer Success Specialist
2 months ago
hyderabad, India insightsoftware Full timeCustomer Success AnalystHyderabad, Telangana, IndiaFull-timeCompany Descriptioninsightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...
-
Hyderabad, Telangana, India Thomson Reuters Full timeAbout the Role: As a Customer Success Specialist at Thomson Reuters, you will be responsible for driving revenue growth and account management. In this role, you will work closely with customers to understand their needs and provide solutions that meet their objectives.Key Responsibilities: • Close renewals and simple upsell opportunities for assigned...
-
Customer Success Specialist
11 hours ago
Hyderabad, Telangana, India V-Rich Natural Products Full timeAbout V-Rich Natural ProductsV-Rich Natural Products is a leading dairy and natural products company committed to delivering high-quality, pure, and natural food products to families. With our own dairy farm and dedication to ensuring adulteration-free products, we have earned the trust of numerous parents who prioritize their children's well-being.Job...
-
Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product Implementation,...
-
Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product...
-
Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer Success At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product Implementation, Product...
-
Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product...
-
Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer Success At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product...
-
Customer Success Professional
6 days ago
Hyderabad, Telangana, India Staffington Consulting Pvt Ltd Full timeSenior Product Support SpecialistAbout the Position:We're seeking an experienced Senior Product Support Specialist to join our team at Staffington Consulting Pvt Ltd. As a critical member of our support team, you'll provide expert technical assistance and customer service, ensuring seamless interactions with our clients.Key Job Functions:Provide top-tier...
-
Associate Customer Success Executive
6 months ago
Hyderabad, Telangana, India Thomson Reuters Full timeAre you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. **Shift Timing - 2:00 PM - 11:00 PM** **Hybrid Work Model: Work from Office Twice a...
