Customer Success Specialist

2 months ago


Hyderabad, India insightsoftware Full time

Customer Success Analyst

Hyderabad, Telangana, India

Full-time

Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team

Job Description

Job Description

Shift details:

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

  • Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions.
  • Create renewal offers/quotes based on contract information, customer usage, and company direction.
  • Deliver renewal offers/quotes on time to appropriate customer contacts.
  • Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio.
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management.
  • Process renewal orders.
  • Maintain and update account information in CRM.
  • Update customer health information when applicable based on negotiation and discussions with the customer.
  • Refer potential opportunities for expansion to our Sales team.
  • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
  • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Competencies

  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Drive & Discipline – ability to focus and work hard to achieve the right results.
  • Customer Focus - Enthusiastic about making clients successful.
  • Integrity – high ethical standards and doing the right thing even when others aren’t looking.
  • Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
  • Detail-orientation – be thorough and consistently deliver high-quality work.
  • Proactively work with our Renewals Managers to renew customer’s software maintenance agreements and subscriptions
  • Create renewal offers/quotes based on contract information, customer usage, and company direction
  • Deliver renewal offers/quotes on time to appropriate customer contacts
  • Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management
  • Process renewal orders
  • Maintain and update account information in CRM.
  • Update customer health information when applicable based on negotiation and discussions with the customer.
  • Refer potential opportunities for expansion to our Sales team.
  • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
  • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers.

Qualifications

  • 3 to 5 years’ experience in Renewals Management or Account Management in the software industry
  • Knowledge of CRM systems, preferably Salesforce: The Customer Company
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software.
  • Ability to work in a fast-paced environment.
  • Ability to work cross-functionally with other departments and team members.
  • Comfortable in a highly autonomous role with strong organizational skills
  • Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
  • Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
  • Excellent interpersonal and written and oral communication skills.
  • Preferred qualifications:
  • Salesforce: The Customer Company or any CRM experience
  • Experience working for a software company in the renewals or customer success department.

Additional information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Videos to Watch

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.



  • Hyderabad, India V-Rich Natural Products Full time

    Company Description V-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic...


  • Hyderabad, India V-Rich Natural Products Full time

    Company Description V-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...


  • Hyderabad, India V-Rich Natural Products Full time

    Company DescriptionV-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job TitleCustomer Success Operations SpecialistAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at insightsoftware. The successful candidate will be responsible for managing customer relationships, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesThe ideal candidate...


  • Hyderabad, India V-Rich Natural Products Full time

    Company DescriptionV-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...


  • hyderabad, India V-Rich Natural Products Full time

    Company DescriptionV-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic Customer...


  • Hyderabad, India Insightsoftware Full time

    Customer Success Analyst Hyderabad, Telangana, India Full-time Company Description insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a...


  • Hyderabad, India Insightsoftware Full time

    Customer Success AnalystHyderabad, Telangana, IndiaFull-timeCompany Descriptioninsightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...


  • Hyderabad, India insightsoftware Full time

    Customer Success AnalystHyderabad, Telangana, IndiaFull-timeCompany Descriptioninsightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...


  • hyderabad, India insightsoftware Full time

    Customer Success AnalystHyderabad, Telangana, IndiaFull-timeCompany Descriptioninsightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...


  • Hyderabad, India insightsoftware Full time

    Customer Success Analyst Hyderabad, Telangana, India Full-time Company Description insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    About the Role: As a Customer Success Specialist at Thomson Reuters, you will be responsible for driving revenue growth and account management. In this role, you will work closely with customers to understand their needs and provide solutions that meet their objectives.Key Responsibilities: • Close renewals and simple upsell opportunities for assigned...


  • Hyderabad, Telangana, India V-Rich Natural Products Full time

    About V-Rich Natural ProductsV-Rich Natural Products is a leading dairy and natural products company committed to delivering high-quality, pure, and natural food products to families. With our own dairy farm and dedication to ensuring adulteration-free products, we have earned the trust of numerous parents who prioritize their children's well-being.Job...

  • Customer Success

    3 weeks ago


    Hyderabad, India Bectran, Inc. Full time

    Customer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product Implementation,...

  • Customer Success

    3 weeks ago


    Hyderabad, India Bectran, Inc. Full time

    Customer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product...

  • Customer Success

    3 weeks ago


    Hyderabad, India Bectran, Inc. Full time

    Customer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product...

  • Customer Success

    3 weeks ago


    Hyderabad, India Bectran, Inc. Full time

    Customer Success At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product...

  • Customer Success

    3 weeks ago


    Hyderabad, India Bectran, Inc. Full time

    Customer Success At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product Implementation, Product...


  • Hyderabad, Telangana, India Staffington Consulting Pvt Ltd Full time

    Senior Product Support SpecialistAbout the Position:We're seeking an experienced Senior Product Support Specialist to join our team at Staffington Consulting Pvt Ltd. As a critical member of our support team, you'll provide expert technical assistance and customer service, ensuring seamless interactions with our clients.Key Job Functions:Provide top-tier...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. **Shift Timing - 2:00 PM - 11:00 PM** **Hybrid Work Model: Work from Office Twice a...