Service Desk Analyst

4 days ago


bangalore, India Tata Consultancy Services Full time

Role: Service Desk Experience: 3 to 5 years Locations: Chennai, Bangalore, Hyderabad, Mumbai, Indore Must-Have: • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat • Willing to work in night shifts over prolonged period • Excellent written & spoken communication skills • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation • Effectively manage length of calls, handle time, and after call work • Walk the customer through the problem-solving process • Determining the best solution based on the issue and details provided by customers • Provide accurate information on IT products or services • Good troubleshooting skills involving: O Assisting users with password resets and


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