Mancer Consulting Services | Deputy COO
23 hours ago
We are seeking a dynamic and experienced Deputy Chief Operating Officer (Deputy COO) to drive
operational excellence, strategic growth, and team effectiveness within our organization. The Deputy COO will work closely with the COO to oversee daily operations, implement efficient systems, and ensure alignment with organizational goals. This leadership role demands exceptional operational management skills, an innovative mindset, and a proven ability to foster a high-performing culture.
Key Responsibilities
Strategic Leadership:
• Partner with the COO and executive leadership to define and implement operational strategies to
achieve business objectives.
• Contribute to long-term planning, forecasting, and risk management for global operations.
P&L Management:
• Manage a large P&L, ensuring financial health, profitability, and sustainability of operations.
• Develop and monitor budgets, forecasts, and financial plans aligned with business goals.
Operational Excellence:
• Oversee end-to-end delivery of analytics and research projects to global clients, ensuring high quality
and timely execution.
• Optimize operational processes, leveraging technology and best practices to enhance efficiency and
scalability.
Client Engagement:
• Build and maintain strong relationships with global clients, understanding their needs and ensuring
satisfaction.
• Act as a key escalation point for client concerns and ensure resolution in a timely and effective
manner.
Team Leadership:
• Lead, mentor, and inspire a diverse, cross-functional team of professionals across multiple
geographies.
• Foster a culture of innovation, collaboration, and accountability within the team.
Performance Management:
• Develop and track key performance indicators (KPIs) to measure and improve operational efficiency
and client satisfaction.
• Drive continuous improvement initiatives across the organization.
Qualifications and Experience
• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA or
equivalent is preferred).
• 17+ years of progressive experience in operations management, with at least 3-5 years in a leadership
role in a service-based organization.
• Proven track record of managing large teams and delivering results in a fast-paced environment.
• Deep understanding of industry trends, challenges, and technologies.
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