Service Management

4 days ago


Hyderabad, Telangana, India Ztek Consulting Full time

Must have bachelor's degree in Computer Science or related field (or equivalent degree and experience)· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)· 2+ years of ServiceNow Development/Admin Experience is mandateIn order to be successful in this role, we need someone who has:· Demonstrated creative problem-solving approach and strong analytical skills· Must be proficient with analyzing log files and standard debugging concept.· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.· Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)· Experience troubleshooting web application· Experience in troubleshooting Java Script Code.· Excellent communication skills (verbal and written)SkillsAdvantageous skills· Previous experience in ITSM Implementation· Experience providing SaaS support is desirable.EducationMust have bachelor's degree in Computer Science or related field (or equivalent degree and experience)2+ years providing customer facing technical support (Web based products or e-commerce preferred)2+ years of ServiceNow Development/Admin Experience is mandate


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