Area Service Manager

3 weeks ago

Hyderabad, Telangana, India TTK Prestige Ltd Full time
- Position Title –Area Service Manager
- Location – Hyderabad (Handling Part of Hyderabad & Up Country)
- Total Experience -7 to 15 Years
- Qualification – Minimum BE /B Tech (BE /B Tech should be full-time, is compulsory & Diploma & Distance learning will not be considered)
- Reporting to the Regional Service Manager
- Direct Reporting - Yes (Approx- 2 Off Roll)
- Languages Known- English, Telugu
- Industry- Consumer Durable /FMCD (Preferably from small appliances)/Telecom

Key Responsibilities: -

- ASC Monthly warranty payment monitoring and submission to HO & Commercial.
- Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc.
- Management of customer issues and providing timely responses to customer feedback.
- Ability to work with multiple stakeholders and Third parties.
- Strong analytical and problem-solving abilities.
- Direct Interaction with customers.
- Manpower availability as per workload and allocating the resources for effective service delivery.
- Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards.
- Proactively monitor and maintain optimum inventory level and distribution of spare parts.
- Improve service channel staff's technical & customer handling skills through continuous education.

Competencies: -

- Critical thinking and problem-solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, and presentation skills.
- Collaboration and team leadership abilities
- Effective time management skills

Remarks-

- Please look for a stable candidate (Frequent Job Changes will not be considered)
- Look for candidates from the Hyderabad Location or ready to relocate to Hyderabad
- Team Handling experience is a must
- Exposure to handling the Authorized Service Center is compulsory
- Exposure to handling high volume is compulsory
- Working knowledge of Excel & SAP is an added advantage

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