Aimlay | International Voice Process

24 hours ago


delhi, India Aimlay Full time
Job Title - Pre Sales Associate
Job Location - Rohini West
Salary - Upto 3-4 LPA
Experience - 1 Year minimum
Working Hours: Night Shift - 09:30 PM to 06:30 AM
Please Share your CV via WhatsApp on +91 98213 22533
Key Responsibilities:
Handle inbound and outbound calls from international clients, providing assistance and resolving customer queries in a timely and professional manner.
Ensure high-quality customer interactions by maintaining a positive, empathetic, and professional tone in all conversations.
Address inquiries related to products, services, billing, and technical support, ensuring clear communication and resolution of issues.
Maintain a deep understanding of company offerings to effectively communicate solutions and product features to clients.
Follow standard operating procedures and use the company’s CRM tools to log and track customer interactions.
Identify opportunities to improve customer experience and escalate unresolved issues to higher management as needed.
Meet performance metrics such as average call handling time, customer satisfaction score, and resolution time.
Key Requirements:
Education: Bachelor’s degree or equivalent experience.
Experience: Proven experience in an international voice process or customer service role (1-3 years preferred).
Language Skills: Fluent in English (both verbal and written). Additional language proficiency is a plus.
Communication Skills: Strong verbal communication skills with the ability to converse effectively with clients from diverse regions and cultural backgrounds.
Customer-Centric Mindset: Passion for delivering excellent customer service and resolving issues efficiently.
Problem-Solving: Ability to think critically and resolve customer issues promptly while maintaining a high level of professionalism.
Technical Skills: Familiarity with CRM software and call center tools is an advantage.
Working Hours: Night Shift - 09:30 PM to 06:30 AM

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