Office Coordinator

3 days ago

Indore, Madhya Pradesh, India Alankaram Full time
Job Title: Back Office / Sales Coordinator – Team LeadLocation : Alankaram Head Office, Pithampur (M.P.)Department : Sales / OperationsReports To : Senior Sales Manager / Sales HeadAbout AlankaramAlankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.Role OverviewWe are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.Key ResponsibilitiesSales Support & Coordination
• Manage end-to-end sales order processing, from enquiry to dispatch.
• Track status of orders in coordination with production, design, logistics, and sales teams.
• Coordinate with retail and B2B clients for queries, updates, documentation, and payments.Team Leadership
• Lead, train, and manage a team of 3–6 back-office executives.
• Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.
• Conduct regular team reviews and ensure adherence to SOPs.Reporting & Systems
• Maintain sales reports, lead tracking sheets, and CRM entries.
• Provide weekly and monthly MIS to sales leadership.
• Assist in preparing product-wise or region-wise sales summaries.Catalog, Pricing & Documentation
• Manage and update product catalogs, price lists, and client-specific records.
• Coordinate pricing proposals, quotations, and client communications.Client Coordination
• Support in documentation and coordination for architects, interior designers, and channel partners.
• Act as a liaison between sales executives, clients, and production teams.Required Skills & Qualifications
• Graduate/Postgraduate in Commerce, Business Administration, or related fields.
• 6+ years of experience in sales coordination, customer service, or back-office roles.
• Prior team management experience is a must.
• Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling.
• Strong communication, follow-up, and problem-solving skills.
• Detail-oriented, disciplined, and able to manage multiple priorities.Key Performance Indicators (KPIs)
• Timeliness and accuracy of order processing.
• Team productivity and SLA compliance.
• Client satisfaction and response time.
• Accuracy of MIS and reporting.
• Internal coordination efficiency.Work Conditions
• Full-time, on-site role at Pithampur HO.
• 6-day work week.
• Must be comfortable working in a manufacturing + admin environment.Why Join Alankaram?
• Be part of a design-led premium brand that's redefining furniture and interiors.
• Lead an energetic back-office team at the heart of operations.
• Growth opportunities into sales operations or client success management.

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