Back Office Manager

2 weeks ago

Indore, Madhya Pradesh, India Alankaram Full time

Job Title: Back Office / Sales Coordinator – Team Lead

Location : Alankaram Head Office, Pithampur (M.P.)

Department : Sales / Operations

Reports To : Senior Sales Manager / Sales Head

About Alankaram

Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

Role Overview

We are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.

Key Responsibilities

Sales Support & Coordination


• Manage end-to-end sales order processing, from enquiry to dispatch.


• Track status of orders in coordination with production, design, logistics, and sales teams.


• Coordinate with retail and B2B clients for queries, updates, documentation, and payments.

Team Leadership


• Lead, train, and manage a team of 3–6 back-office executives.


• Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.


• Conduct regular team reviews and ensure adherence to SOPs.

Reporting & Systems


• Maintain sales reports, lead tracking sheets, and CRM entries.


• Provide weekly and monthly MIS to sales leadership.


• Assist in preparing product-wise or region-wise sales summaries.

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