Customer success manager

15 hours ago


Bangalore, India Servion Global Solutions Full time

8-12 years experience, UC/CCaa S Solutions (Avaya, Genesys, Cisco), Vo IP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships. Develop a thorough understanding of the customer's business goals, challenges, and objectives. Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs. 2. Adoption and Value Realization Drive product adoption by educating customers on best practices and Cisco’s capabilities. Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions. Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions. 3. Renewals and Growth Collaborate with the Sales and



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