Remote - IT support Engineer

2 weeks ago

Mumbai, India Cimpress Full time

The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic. A background in E-Commerce, Telecom, Enterprise IT, or Banking is preferred, with basic knowledge of operating systems, databases, and monitoring tools. Strong communication skills, attention to detail, and willingness to work in night or weekend shifts are essential. Bachelor's degree in engineering/computer science with technical understanding and experience. MCA in IT or Computers BTech or BE or MTech from non-IT & Computers stream BTech or BE or MTech IT or computers but do not want to get in coding and testing of IT Experience & Technical details: Minimum 2+ years of experience in E-Commerce/Telecom/Enterprise IT / Banking industry Once alert is received on basis of criticality connect with right teams over email or chat Complete ownership of L1 and L2 support Monitor process and software changes that impact production support Experience in providing L2 level support to customers (medium to large). Experience in analysis application logs for errors and corrections. Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be added advantage. Knowledge on Python, selenium tools for automation will be added advantage. Technical experience for role: Basic understanding of server, client, network, storage & backup Basic understanding of monitoring tool, knowledge in relational database, Linux, UNIX, Java, C++ Basic knowledge of HTML, Website development will be an added advantage Familiarity with Agile/Jira/Scrums is good to have Good verbal & written communication in English Willing to work in night and weekend shifts Remote First-Culture: In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers everyone to be their best and most brilliant self. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so or believe in office working will deliver the best results. Currently we are enabled to hire remote team members in over 20 US States as well as several countries in Europe: Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland. Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. 88B in revenue through customized print products, signage, apparel, packaging and more.

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