Support Engineer
2 weeks ago
About the Role As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage. Troubleshoot and resolve issues related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API. - Act as the first line of support, managing incoming customer queries via email, chat, or call. - Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking. - Maintain documentation for support processes, FAQs, and known issues to ensure faster resolution. - Guide users through features, configurations, and workflows to help them derive maximum value. - Ensure SLA adherence and report on key support metrics. - Deploy and configure AI-powered bots for enterprise clients using prompt engineering best practices. - Own the integration and go-live process for large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation. 1–3 years of experience in a technical support or customer success role, preferably in SaaS or CRM platforms. - Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies. - Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms. - Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally. For more details, check out our website: DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access. For more details, check out our website: Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.
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Automation Engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment...
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Automation engineer
2 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
2 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
2 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation engineer
1 week ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
2 weeks ago
Mumbai, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Calibration Engineer
2 days ago
Mumbai, India Tek Support Full timePosition: Calibration Engineer (Medical Device)Experience Required: 10+ Years in Calibration, Measurement & Control SystemsMode: Remote / Part-timePosition SummaryWe are seeking an experienced Calibration Engineer – Technology Trainer with 10+ years of expertise in calibration, measurement systems, and quality standards. The role involves delivering...
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Calibration Engineer
2 days ago
Mumbai, India Tek Support Full timePosition: Calibration Engineer (Medical Device)Experience Required: 10+ Years in Calibration, Measurement & Control SystemsMode: Remote / Part-timePosition SummaryWe are seeking an experienced Calibration Engineer – Technology Trainer with 10+ years of expertise in calibration, measurement systems, and quality standards. The role involves delivering...
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Calibration Engineer
2 days ago
Mumbai, India Tek Support Full timePosition: Calibration Engineer (Medical Device) Experience Required: 10+ Years in Calibration, Measurement & Control Systems Mode: Remote / Part-time Position Summary We are seeking an experienced Calibration Engineer – Technology Trainer with 10+ years of expertise in calibration, measurement systems, and quality standards. The role involves delivering...
