Assistant Manager

1 month ago


navi mumbai, India K Raheja Corp Homes Full time
Overview:
Join our dynamic team as a Loyalty and Referral Manager, where you will take a proactive, hands-on approach to develop and manage customer loyalty and referral initiatives. Your insights and actions will enhance customer retention while driving program engagement.
Key Responsibilities:
- **Driving loyalty and referral business from existing customers and relevant stakeholders in given timeline , desired results needs to be maintained in launch and sustenance .
- **Engage with customers to gather feedback, understand their motivations, and foster relationships that encourage participation in loyalty and referral activities.
- **Develop engaging promotional materials and communication plans to inform customers about loyalty initiatives and referral opportunities.
- **Work closely with marketing, sales, and customer service teams to ensure a consistent approach to customer engagement.
- **Market Research:** Stay informed on industry trends, competitor offerings, and customer preferences to continuously refine loyalty strategies.
- **Compliance Monitoring:** Ensure that all programs adhere to legal standards and ethical guidelines within the industry.
Qualifications:
- Master’s degree in Marketing, Business, or a related field.
- 2-3 years of experience in customer loyalty, sales, or marketing, with a demonstrated understanding of customer engagement strategies.
- Proficient in data analysis tools and CRM software; strong analytical and problem-solving skills.
- Excellent written and verbal communication skills, with a talent for creating engaging content.
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