Evening Customer Service Centre Advisor

7 days ago


Ahmedabad, India Santacruz TM Pvt Ltd. Full time

Voice Process Associate Experience: 6 months to 1 years Shift Timing: Night Shift (US Shift Hours) We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism. Handle inbound and outbound customer calls from US clients. Resolve queries related to products, services, billing, or technical issues. Adhere to process workflows, scripts, and quality standards. Graduate in any stream. ~2–4 years of experience in US voice process/customer support. ~ Excellent verbal communication skills in English (mandatory). ~ Familiarity with CRM tools and call center software. ~ Ability to work night shifts and meet performance metrics. US accent experience supporting North American clients. Competitive salary and performance incentives Career advancement opportunities One-Year retention bonus Allowances



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